Changes

===Massive Customer Complaint===

===Massive Customer Complaint===

ICANN started to received multitude of complaints from users regarding RegisterFly' poor service in 2005. Some of the customers complaint include the company's failure to respond to e-mails and support tickets, more than 30 minutes call hold time, domain name deletion, over charging of credit cards two times or more per transaction and denial of customer access to all their registered domain names once the credit card companies reversed the overcharges. The company also withheld the authorization codes to prevent customers from transferring their domain names to other registrars and thousands of customers lost their customers.<ref>[http://story.malaysiasun.com/index.php/ct/9/cid/d805653303cbbba8/id/230159/cs/1/ Brawling RegisterFly partners in fight to the death]</ref>  

ICANN started to received multitude of complaints from users regarding RegisterFly' poor service in 2005. Some of the customers complaint include the company's failure to respond to e-mails and support tickets, more than 30 minutes call hold time, domain name deletion, over charging of credit cards two times or more per transaction and denial of customer access to all their registered domain names once the credit card companies reversed the overcharges. The company also withheld the authorization codes to prevent customers from transferring their domain names to other registrars. Seventy five thousand customers was reported to have lost their domain names. <ref>[http://story.malaysiasun.com/index.php/ct/9/cid/d805653303cbbba8/id/230159/cs/1/ Brawling RegisterFly partners in fight to the death]</ref>

===Internal Conflict===

===Internal Conflict===