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| On December 16, 2011, the .gov Task Force published the State of the Federal Web Report with the following key findings:<ref>[http://www.usa.gov/webreform/state-of-the-web.pdf State of the Federal Web Report]</ref> | | On December 16, 2011, the .gov Task Force published the State of the Federal Web Report with the following key findings:<ref>[http://www.usa.gov/webreform/state-of-the-web.pdf State of the Federal Web Report]</ref> |
| * There is a wide discrepancy in the number of available domain names and websites.Based on the self-reported .gov web inventory there are 1,489 domains and approximately 11,013 websites from 56 agencies. | | * There is a wide discrepancy in the number of available domain names and websites.Based on the self-reported .gov web inventory there are 1,489 domains and approximately 11,013 websites from 56 agencies. |
| + | * Five major agencies reported 100 domains |
| + | * Nineteen percent (19%) are inactive |
| + | * Agencies plan to eliminate and merge 30% of domains and maintain the remaining 70% |
| + | * Thirty five percent (35%) of agencies implements standard web policies and procedures across their departments/agencies. |
| + | * A total of 250 web hosting provides services for the agencies with an average of 10 provider per agency. |
| + | * Majority of the resource decisions are made at the program or bureau level instead of strategically carrying out decisions across the agency to reduce expenditure. |
| + | * Majority of agencies reported that they do not implement a uniform web design for the entire agency or department but they consistent operational units. |
| + | * Only 10% of agencies reported the same performance metrics in order to evaluate their websites consistently. |
| + | * Majority of agencies reported a a highly decentralized web management structure, conduct regular reviews to ensure accuracy and accessibility of web content. |
| + | * All agencies customers to incorporate direct user feedback to improve their websites. |
| + | * Majority of the agencies are also considering the following ideas to enhance their web services; |
| + | # Change to a culture of customer service |
| + | # Improve accountability |
| + | # Implement strategy of continuous improvement |
| + | # Write content in plain language and test websites regularly with users |
| + | # Make online content more accessible, searchable, and easier to use |
| + | # Improve services in different languages |
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| ==References== | | ==References== |