Engineering & Information Technology
ICANN's Engineering & Information Technology (E&IT) department is the foundational "service provider" for ICANN. The E&IT team uses an integrative, collaborative process to gather demands for systems and prioritize work. Twice a year, senior leaders in ICANN org evaluate their respective function's current and future E&IT-related project demands. Projects include optimizing computer, network, and storage infrastructure, custom-coding fit-for-purpose software systems, and optimizing the infrastructure for such systems.[1]
Frozen Delivery Pipeline Process
The list of IT demands is managed via the following process. Feedback is gathered from each team, project proposals are aligned with ICANN's strategies, and cross-functional dependencies and impacts and community input are considered to prioritize requests. This process leads to a priority list of E&IT demands for each function within ICANN org. The projects are considered in light of community-reviewed and ICANN Board-approved budgets and the E&IT department’s capacity for each upcoming semester (January-June or July-December). The resulting list is called the “Frozen Delivery Pipeline,” which is then reviewed and approved by ICANN Senior Vice Presidents and the ICANN CEO.
E&IT Workstreams
The E&IT department has seven workstreams:
- Community Engagement: supporting Engagement with the ICANN community.
- Community Collaboration: working on tools and websites used by ICANN org, SOs, and ACs, such as the Information Transparency Initiative (ITI).
- Contracted Parties: supporting transactional work with registries and registrars
- Technical Services: the systems used by ICANN org and/or community to ensure contracted parties meet contractual obligations, such as Service Level Agreement Monitoring (SLAM), Zone File Access, and CZDS
- IANA Services: systems for performing the IANA functions, including root zone management.
- Category:ICANN Staff Services: for the ICANN org, including Enterprise Resource Planning (ERP) functions for HR and Finance, Intranet, email, and phone systems
- IT Infrastructure: systems and services such as Zoom, data centers, cloud, information security, and ICANN Managed Root Servers (IMRS).
E&IT Roles
- SVP, Engineering and Chief Information Officer (CIO): Ashwin Rangan
- Lead Infrastructure Engineer - DNS
- Sr. Lead Infrastructure Engineer - DNS
- Sr. Infrastructure Engineer - Network
- Infrastructure Architect
- Sr. Lead Infrastructure Engineer – Architecture
- Senior Infrastructure Engineer 2
- Infrastructure Engineer
- Technical Engagement Specialist
- VP, Technical Engagement
- Technical Engagement Manager
- Regional Technical Engagement Manager
- Technical Services Director
- Director, Technical Services
- Senior Director, GDS Technical Services
- Technical Services Senior Manager* Technical Services Senior Manager
- Sr Technical Lead- Software Engineering
- Technical Lead, Software Engineering
- Principal Software Architect
- Sr. Software Engineer 1
- VP, Software Engineering
- Staff Software Engineer, QA Automation
- Staff Software Engineer - Platforms
- Software Engineer 2 - Salesforce
- Software Engineer 1, Platform
- Sr. Software Engineer 1, QA
- Sr. Lead Software Engineer, QA
- Software Engineer 2
- Technical Lead, Software Engineering
- Salesforce Engineer 2- Salesforce
- Manager, Salesforce Solutions
- Senior Developer - Python
- Senior Localization Program Manager
- Senior Java Developer
- VP, Engineering - Stakeholder Community Solutions Delivery
- IT Business Analytics and Intranet Services Senior Manager
- Protocol Parameters Sr. Manager
- Director, IROS Operations
- Senior Director, Cloud/DC and MTS Operations
- IT PMO Associate Project Manager
- Senior Cryptographic Key Manager
- Cryptographic Key Manager