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# a survey aimed at ccTLD managers; and
# a survey aimed at ccTLD managers; and
# analysis of the ccNSO's activities and observation of its processes and achievements to date.<ref name="itemsrep">[https://www.icann.org/en/system/files/files/items-ccnso-organisational-review-15jun10-en.pdf ccNSO1 Review - Report of ITEMS International], June 15, 2010 (PDF)</ref>
# analysis of the ccNSO's activities and observation of its processes and achievements to date.<ref name="itemsrep">[https://www.icann.org/en/system/files/files/items-ccnso-organisational-review-15jun10-en.pdf ccNSO1 Review - Report of ITEMS International], June 15, 2010 (PDF)</ref>
Interviews were conducted by phone throughout the review process, with face-to-face interviews occurring at [[ICANN 37]] in Nairobi in March 2010. The survey was conducted in the first three months of 2010, allowing ITEMS to validate and pursue additional information regarding survey results during its interviews at ICANN 37.<ref name="itemsrep" />
==References==
{{reflist}}