Howard Bell

Country:	Canada
Email:	howard@nic.club
LinkedIn:	[Howard on LinkedIn Howard Bell]

Overview

Howard Bell is a computer and Internet expert who is currently the VP of Operations at the highest-selling new domain name extension registry, .CLUB Domains LLC. Howard is responsible for the registry’s operations, in addition to building the registry’s customer service and support offerings.

Background

Howard has been involved in the Internet industry since 1993, getting his start in Canada after graduating from Brock College in 1992 with a degree in computer science. Howard has worked with and continues to work with Entrepreneur Colin Campbell for several Internet-based companies such as Tucows Interactive, Internet Direct Canada, Hostopia.com, and now .CLUB Domains LLC.

Career

At his time working at Internet Direct Canada (TSX:IDX) and Tucows Interactive (TCX), Howard established and developed customer operations and technical support departments, and expanded them to multiple call centers across Canada. He also created a retail division to sell products and services through existing retail channels and locations. Howard was responsible for creating and managing these various contact centers.

During his time with Hostopia.com, Howard acted as VP, and developed several customer service and technical support departments in addition to building and managing Hostopia’s 200+ seat contact center in the Atlantic region of Canada, as well as many United States-based centers. Howard created the ACE (Amazing Customer Experiences) program for the Contact Center employees.

Howard also served as the VP of Bluewater Imaging, Inc., and implemented an IT strategy for a medical diagnostic imaging company with several locations and proprietary databases.

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白华德

Country:	加拿大
Email:	howard@nic.club
LinkedIn:	[Howard on LinkedIn Howard Bell]

概览

白华德是一位电脑及互联网专家，并且是新通用顶级域注册局.CLUB顶级域名公司的现任运营总监，该域名后缀是销售量排名第一新通用顶级域。负责公司运营、客户服务部门等重要工作。

背景

白华德于1992取得了加拿大布鲁克大学的计算机科学学位并于1993年进入互联网行业。在几家网络公司例如Tucows Interactive，Internet Direct Canada，Hostopia.com以及现在的.CLUB顶级域名公司中与创业家柯博尔长期合作。

事业生涯

在Internet Direct Canada和Tucows Interactive 工作期间，白华德建立了客户服务以及技术支持部门，并将其拓展至加拿大多个呼叫中心。他还创立了零售部门，通过已有的零售渠道和零售区位销售产品及服务。白华德还是创建管理这些呼叫中心的负责人。 在Hostopia.com担任副总裁期间，白华德不仅创建管理Hostopia位于加拿大大西洋地区的200+座的呼叫中心和多个位于美国的呼叫中心，还开发了多个客户服务及技术支持部门，并为这些呼叫中心的员工创立了“最优客户体验”（ACE）项目。

白华德也是 Bluewater Imaging, Inc.的副总裁，针对一有多处分公司及专有数据库的医学影像诊断公司执行了一套IT策略。