ICANN Organization

ICANN Organization refers to the staff charged with helping the ICANN Community (SOs, ACs, and the Internet community at large) develop, implement, and monitor ICANN policies and advice toward ensuring the SSR of the DNS and the performance of the IANA functions. ICANN’s main expense is personnel costs, covering the salaries and work-related expenses of 388 employees during FY20 and representing 57 percent of cash expenses (US$76 million). ICANN Staffers include ICANN Officers and the ICANN CEO. Together they ensure that policies and advice are developed by the Supporting Organizations and Advisory Committees and approved and implemented by the ICANN Board in accordance with the ICANN Bylaws and ICANN's commitment to the Multistakeholder Model. Examples of ICANN functions carried out by staff include the Office of Contractual Compliance, which gathers information from and enforces the contractual compliance of registries and registrars through complaint-driven informal and formal resolution processes, ICANN-initiated monitoring, or random auditing; the OCTO, which improves knowledge sharing about the technical operation of the Internet's system of unique identifiers; and the office of the Ombudsman, which provides informal dispute resolution for members of the ICANN community who wish to lodge complaints about ICANN staff, board, or supporting organizations/advisory committees.

ICANN Functions

ICANN Departments
gTLD Services	Policy	SSR	Engagement	Board Operations	Communications	Strategic Initiatives	HR
GDS	Contractual Compliance	Engineering & Information Technology	Research	Office of the CEO	Language Services	Planning	Legal
GDD	Public Responsibility	IANA	Products	Administration & Operations	Support	Meetings	Finance
IDN	Review Support	Ombudsman	Complaints Office	Governance Oprerations	Conflict Resolution Specialist	Risk Management

ICANN Org Achievements

2021

Over the course of 2021, ICANN Org:

• Migrated nearly 70,000 pieces of content onto the new platform as part of the Information Transparency Initiative (ITI)
• Launched an Operational Design Phase for System for Standardized Access/Disclosure (SSAD) and prepared to launch the ODP for SUBPRO in January 2022
• Planned and/or implemented several recommendations from the First Competition, Consumer Trust, and Consumer Choice Review, the Second Registration Directory Service Review; the Third Accountability and Transparency Review; the Work Stream 2 (WS2), and the Evolution of the Multistakeholder Model initiative
• Closed more than 20,000 complaints against registrars and 1,500 complaints against registries