− | Naela held several positions at Hertzler Systems Inc. prior to joining ICANN, where she worked for 8 years, gaining software development and customer service experience. [http://www.icann.org/en/biog/sarras.htm icann.org]</ref> | + | Naela held several positions at Hertzler Systems Inc. prior to joining ICANN, where she worked for 8 years, gaining software development and customer service experience. <ref>[http://www.icann.org/en/biog/sarras.htm icann.org]</ref> |