Naela held several positions at Hertzler Systems Inc. prior to joining ICANN, where she worked for 8 years, gaining software development and customer service experience.<ref>[http://www.icann.org/en/biog/sarras.htm ICANN Staff Profile]</ref> | Naela held several positions at Hertzler Systems Inc. prior to joining ICANN, where she worked for 8 years, gaining software development and customer service experience.<ref>[http://www.icann.org/en/biog/sarras.htm ICANN Staff Profile]</ref> |