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The Office of '''Contractual Compliance''' is an [[ICANN]] department charged with gathering information from and enforcing the contractual compliance of registries and registrars through complaint-driven informal and formal resolution processes, ICANN-initiated monitoring, and random auditing.
==Complaints==
Complaints commonly handled by this office include unauthorized domain name transfers or unsuccessful
transfer requests; registry violations, such as providing more favorable treatment to some registrars; renewal reminders, fees, or redemption issues; and incorrect [[WHOIS]] data or access issues.<ref>[https://www.icann.org/en/system/files/files/contractual-compliance-complaint-31mar18-en.pdf Contractual Compliance Complaints]</ref>
==Monitoring==
==Auditing==