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'''Krista Papac''' has been [[ICANN]]'s  gTLD Registry Services Director since June 2013. She is the former General Manager of Policy & Industry Affairs and CSO [[ARI Registry Services]].<ref>[http://www.circleid.com/posts/20100913_ausregistry_international_krista_papac_as_chief_strategy_officer/ circleid.com]</ref>Krista is a member of the [[IGF]].<ref>[http://www.igf-usa.us/profile/KristaPapac IGF-USA]</ref>

'''Krista Papac''' is currently [[ICANN Complaints Officer|ICANN's Complaints Officer]]. The position was created in March 2017, and Papac is the first officer to hold the position.<ref name="icann">[https://www.icann.org/profiles/289 ICANN.org - Krista Papac]</ref> Previously, she was [[ICANN]]'s [[gTLD]] [[WHOIS|Registry Services]] Director.<ref name="icann" />

In a letter dated December 8th 2011, Krista Papac, along with twenty-seven other domain name industry representatives, wrote to Sen. Jay Rockefeller and Sen. Kay Bailey Hutchison to support [[ICANN]]'s new gTLD program, in response to the [[ICANN#New_gTLD_Senate_and_House_of_Representatives_Hearings|Senate Hearings]] taking place on the same day. They supported ICANN's argument that the program would be innovative and economically beneficial, and noted that the program took a diverse group of international stakeholders years to develop.<ref>[http://domainincite.com/new-gtld-industry-pleads-with-senators/ New gTLD industry pleads with senators, domainincite.com]</ref> The  letter can be found [http://domainincite.com/docs/Senate-Letter-ICANN-Expansion-of-Top-Level-Domains-08.DEC.2011.pdf here].

Papac has participated in ICANN activities and has been a part of a number of ICANN policy-making groups. In a letter dated December 8, 2011, Krista Papac, along with twenty-seven other domain name industry representatives, wrote to Sen. Jay Rockefeller and Sen. Kay Bailey Hutchison to support [[ICANN]]'s [[New gTLD Program]], in response to the [[ICANN#New_gTLD_Senate_and_House_of_Representatives_Hearings|Senate Hearings]] taking place on the same day.<ref>[http://domainincite.com/docs/Senate-Letter-ICANN-Expansion-of-Top-Level-Domains-08.DEC.2011.pdf - Letter to Senators Rockefeller & Hutchison (PDF)]</ref> They supported ICANN's argument that the program would be innovative and economically beneficial and noted that the program took a diverse group of international stakeholders years to develop.<ref>[http://domainincite.com/new-gtld-industry-pleads-with-senators/ New gTLD industry pleads with senators, domainincite.com]</ref>  

== Career History ==

== Career History ==

Krista has a background in the international domain name industry.<ref>[http://blog.jothan.com/icann/ausregistry-international-appoints-krista-papac-as-chief-strategy-officer/ blog.jothan.com]</ref>

Papac is the former General Manager of Policy & Industry Affairs and Chief Strategy Officer at [[ARI Registry Services]].<ref>[http://www.circleid.com/posts/20100913_ausregistry_international_krista_papac_as_chief_strategy_officer/ CircleID - AusRegistry International appoints Krista Papac as CSO]</ref> She has a background in the international domain name industry.<ref name="icann" /> She has been active in the [[INTA|International Trademark Association]] since 2001. She represented [[ARI Registry Services]], along with its CEO [[Adrian Kinderis]], at the 2010 [[Domain Fest]] and [[.nxt|.nxt Conferences]].

She has been active in the [[INTA|International Trademark Association]] since 2001. Since 2007, she has participated in ICANN activities and has been a part of  a number of ICANN policy-making groups. She represented [[ARI Registry Services]], along with its CEO [[Adrian Kinderis]], at the 2010 [[Domain Fest]] and [[.nxt|.nxt Conferences]].<ref>[http://www.ausregistry.com/news-dotNXTnDomainfest.php AusRegistry]</ref>

Prior to joining ARI Registry Services in 2010, Ms. Papac was the Business Development and Sales Manager at [[Iron Mountain]].<ref>[http://www.linkedin.com/in/kristapapac LinkedIn - Krista Papac]</ref>

Prior to joining ARI Registry Services in 2010, Ms. Papac was the Business Development and Sales Manager at [[Iron Mountain]]. For 1 year, she worked as a Senior Sales Executive at Xerox, where she managed a team of eight entry-level sales representatives in prospect development, sales calls, proposal and bid preparation, and delivery of ‘C’ level presentations.

Ms. Papac has a Bachelor of Science in Business and Information Systems from the University of Phoenix and a Masters in Business Administration from the University of Southern California.<ref name="icann" />

For less than a year in 2005, she worked at [[MarkMonitor]] as a Regional Sales Manager. Working as a Senior Sales Executive at [[Verisign]] was one of her first jobs.<ref>[http://www.linkedin.com/in/kristapapac linkedin.com]</ref>

== Interview with Ms. Papac on her role as Complaints Officer ==

 

{{#ev:youtube|GJnvDmBJoVQ|400}}

== Education ==

Ms. Papac has a Bachelor of Science in Business and Information Systems from the University of Phoenix and a Masters in Business Administration from the University of Southern California.<ref>[http://ausregistry.mobi/people.php?imz_s=b393130078eed35e9f338422757d8403 ausregistry.mobi]</ref>

== References ==

== References ==

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[[Category: ICANN Staff]]

[[Category: ICANN Staff]]