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→.Gov Reform Initiative
On December 16, 2011, the .gov Task Force published the State of the Federal Web Report with the following key findings:<ref>[http://www.usa.gov/webreform/state-of-the-web.pdf State of the Federal Web Report]</ref>
On December 16, 2011, the .gov Task Force published the State of the Federal Web Report with the following key findings:<ref>[http://www.usa.gov/webreform/state-of-the-web.pdf State of the Federal Web Report]</ref>
* There is a wide discrepancy in the number of available domain names and websites.Based on the self-reported .gov web inventory there are 1,489 domains and approximately 11,013 websites from 56 agencies.
* There is a wide discrepancy in the number of available domain names and websites.Based on the self-reported .gov web inventory there are 1,489 domains and approximately 11,013 websites from 56 agencies.
* Five major agencies reported 100 domains
* Nineteen percent (19%) are inactive
* Agencies plan to eliminate and merge 30% of domains and maintain the remaining 70%
* Thirty five percent (35%) of agencies implements standard web policies and procedures across their departments/agencies.
* A total of 250 web hosting provides services for the agencies with an average of 10 provider per agency.
* Majority of the resource decisions are made at the program or bureau level instead of strategically carrying out decisions across the agency to reduce expenditure.
* Majority of agencies reported that they do not implement a uniform web design for the entire agency or department but they consistent operational units.
* Only 10% of agencies reported the same performance metrics in order to evaluate their websites consistently.
* Majority of agencies reported a a highly decentralized web management structure, conduct regular reviews to ensure accuracy and accessibility of web content.
* All agencies customers to incorporate direct user feedback to improve their websites.
* Majority of the agencies are also considering the following ideas to enhance their web services;
# Change to a culture of customer service
# Improve accountability
# Implement strategy of continuous improvement
# Write content in plain language and test websites regularly with users
# Make online content more accessible, searchable, and easier to use
# Improve services in different languages
==References==
==References==