On November 2012, Clay wrote an apology letter to Guirassy, noting that the 20-page complaint was sent without appropriate clearance and was not an official statement from ICANN.<ref>[http://domainincite.com/6948-icann-says-sorry-for-crappy-hotel-complaint ICANN says sorry for crappy hotel complaint], DomainIncite.com. Published 2 December 2011. Retrieved 27 November 2012.</ref><ref>[http://news.dot-nxt.com/2011/12/02/clay-apologises-over-hotel-complaint-letter ICANN comms head apologizes for hotel complaint letter], Dot-Nxt.com. Published 2 December 2011. Retrieved 27 November 2012.</ref> | On November 2012, Clay wrote an apology letter to Guirassy, noting that the 20-page complaint was sent without appropriate clearance and was not an official statement from ICANN.<ref>[http://domainincite.com/6948-icann-says-sorry-for-crappy-hotel-complaint ICANN says sorry for crappy hotel complaint], DomainIncite.com. Published 2 December 2011. Retrieved 27 November 2012.</ref><ref>[http://news.dot-nxt.com/2011/12/02/clay-apologises-over-hotel-complaint-letter ICANN comms head apologizes for hotel complaint letter], Dot-Nxt.com. Published 2 December 2011. Retrieved 27 November 2012.</ref> |