Complaints Office: Difference between revisions

Revision as of 15:22, 23 September 2021

The Complaints Office provides a centralized location to submit complaints about the ICANN Organization. It receives complaints, researches them; collects, reviews, and analyzes facts; and resolves issues as openly as possible. The Complaints office is meant to enhance ICANN's effectiveness and increase its transparency. The office aggregates data from complaints to identify and address operational trends. The Complaints Office handles complaints that do not fall under the purview of Contractual Compliance, Reconsideration, or the Ombudsman.

History

The ICANN Complaints Officer position was created in March 2017 to receive and analyze complaints about ICANN and provide transparency in service of ICANN's mission. The person in this position analyzes complaint trends and corrects overarching issues within the organization. The process was finalized in mid-July 2017. In the interim, complaints were addressed to the ICANN Complaints Officer, Krista Papac, at complaints@icann.org.^[1]

References

↑ ICANN Complaints Officer. Retrieved 01 May 2017.

[1] ICANN Complaints Officer. Retrieved 01 May 2017.

[1]

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-The '''ICANN Complaints Officer''' position was created in March, 2017 as means to receive and analyze complaints against ICANN to provide transparency, which is in service to ICANN's mission. The person in this position will analyze complaint trends to fix any overarching issues within the organization.
+The Complaints Office provides a centralized location to submit complaints about the [[ICANN Organization]]. It receives complaints, researches them; collects, reviews, and analyzes facts; and resolves issues as openly as possible. The Complaints office is meant to enhance ICANN's effectiveness and increase its transparency. The office aggregates data from complaints to identify and address operational trends. The Complaints Office handles complaints that do not fall under the purview of [[Contractual Compliance]], [[Reconsideration]], or the [[Ombudsman]].
-According to the ICANN website, the ICANN Complaints Officer will primarily focus on the following:
+==History==
+The '''ICANN Complaints Officer''' position was created in March 2017 to receive and analyze complaints about ICANN and provide transparency in service of ICANN's mission. The person in this position analyzes complaint trends and corrects overarching issues within the organization. The process was finalized in mid-July 2017. In the interim, complaints were addressed to the ICANN Complaints Officer, [[Krista Papac]], at complaints@icann.org.<ref>[https://www.icann.org/news/blog/complaints-office-update-objectives-next-steps ICANN Complaints Officer]. Retrieved 01 May 2017.</ref>
-*Provide a centralized location to submit complaints related to the ICANN Organization.
-*Receive complaints, research them, collect facts, and review, analyze, and resolve issues as openly as possible.
-*Help the ICANN Organization build on its effectiveness, and contribute to increased transparency from the Organization.
-*Aggregate the data from received complaints to identify and solve any operational trends that should be improved.
-Since the role is relatively new, the process will be finalized mid-July, 2017. In the interim, complaints can be addressed to the current ICANN Complaints Officer, [[Krista Papac]] at complaints@icann.org.<ref>[https://www.icann.org/news/blog/complaints-office-update-objectives-next-steps ICANN Complaints Officer]. Retrieved 01 May 2017.</ref>
 ==References==
 [[Category:ICANN Organization]]