Complaints Office

The ICANN Complaints Officer position was created in March, 2017 as means to receive and analyze complaints against ICANN to provide transparency, which is in service to ICANN's mission. The person in this position will analyze complaint trends to fix any overarching issues within the organization.

According to the ICANN website, the ICANN Complaints Officer will primarily focus on the following:

• Provide a centralized location to submit complaints related to the ICANN Organization.
• Receive complaints, research them, collect facts, and review, analyze, and resolve issues as openly as possible.
• Help the ICANN Organization build on its effectiveness, and contribute to increased transparency from the Organization.
• Aggregate the data from received complaints to identify and solve any operational trends that should be improved.

Since the role is relatively new, the process will be finalized mid-July, 2017. In the interim, complaints can be addressed to the current ICANN Complaints Officer, Krista Papac at complaints@icann.org.