Contractual Compliance

The Office of Contractual Compliance is an ICANN department charged with gathering information from and enforcing the contractual compliance of registries and registrars through complaint-driven informal and formal resolution processes, ICANN-initiated monitoring, and random auditing.

Complaints

Complaints commonly handled by this office include unauthorized domain name transfers or unsuccessful transfer requests; registry violations, such as providing more favorable treatment to some registrars; renewal reminders, fees, or redemption issues; and incorrect WHOIS data or access issues.