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First Competition, Consumer Trust, and Consumer Choice Review (view source)

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==Interrelationship with SUBPRO==
 
==Interrelationship with SUBPRO==
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The recommendations contained in the review team's Final Report often address issues or programs that are also the subject of the [[Policy Development Process for New gTLD Subsequent Procedures]] (SUBPRO). As a result, the [[ICANN Board]] passed many of the recommendations to the SUBPRO Working Group for deliberation and action within that policy development process.<ref name="scorecard">[https://www.icann.org/en/system/files/files/resolutions-final-cct-recs-scorecard-01mar19-en.pdf Recommendation Scorecard - Resolution of the ICANN Board], March 1, 2019 (PDF)</ref>
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The recommendations contained in the review team's Final Report often address issues or programs that are also the subject of the [[Policy Development Process for New gTLD Subsequent Procedures]] (SUBPRO). As a result, the [[ICANN Board]] passed many of the recommendations to the SUBPRO Working Group for deliberation and action within that policy development process.<ref name="marchscorecard">[https://www.icann.org/en/system/files/files/resolutions-final-cct-recs-scorecard-01mar19-en.pdf Recommendation Scorecard - Resolution of the ICANN Board], March 1, 2019 (PDF)</ref>
    
==Final Report==
 
==Final Report==
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ICANN Staff found substantial differences of opinion in the comments regarding the scope, commitment of resources, and relative importance of the recommendations. There were divergent opinions on many of the specific recommendations, and few instances of full consensus.<ref name="pcreport" />
 
ICANN Staff found substantial differences of opinion in the comments regarding the scope, commitment of resources, and relative importance of the recommendations. There were divergent opinions on many of the specific recommendations, and few instances of full consensus.<ref name="pcreport" />
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===Board Reception and Recommendation Scorecard===
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===Board Reception and March 2019 Recommendation Scorecard===
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The ICANN Board provided extensive detail on its decision-making process in its resolution adopting the Final Report.<ref name="bres">[https://www.icann.org/resources/board-material/resolutions-2019-03-01-en#1.a ICANN Board Resolution], March 1, 2019 (CCT Report)</ref> The Board accepted six of the report's recommendations for implementation, delegated or directed some recommendations to the relevant supporting organization or working group, and reserved action on some recommendations.<ref name="bres" /> The Board summarized its actions in a recommendation scorecard attached to the resolution.<ref name="scorecard" />  
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The ICANN Board provided extensive detail on its decision-making process in its resolution adopting the Final Report.<ref name="bres">[https://www.icann.org/resources/board-material/resolutions-2019-03-01-en#1.a ICANN Board Resolution], March 1, 2019 (CCT Report)</ref> The Board accepted six of the report's recommendations for implementation, delegated or directed some recommendations to the relevant supporting organization or working group, and placed seventeen of the recommendations into "pending" status, pending further research and price estimation regarding those recommendations.<ref name="bres" /> The Board summarized its actions in a recommendation scorecard attached to the resolution.<ref name="marchscorecard" />  
    
The six recommendations that were accepted tended toward broad outlines of policy guidance, rather than specific policies:
 
The six recommendations that were accepted tended toward broad outlines of policy guidance, rather than specific policies:
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* Recommendation 22: Initiate engagement with relevant stakeholders to determine what best practices are being implemented to offer reasonable and appropriate security measures commensurate with the offering of services that involve the gathering of sensitive health and financial information.
 
* Recommendation 22: Initiate engagement with relevant stakeholders to determine what best practices are being implemented to offer reasonable and appropriate security measures commensurate with the offering of services that involve the gathering of sensitive health and financial information.
 
* Recommendation 30: Expand and improve outreach into the Global South.
 
* Recommendation 30: Expand and improve outreach into the Global South.
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* Recommendation 31: The ICANN organization to coordinate the pro bono assistance program.*<ref name="scorecard" />
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* Recommendation 31: The ICANN organization to coordinate the pro bono assistance program.*<ref name="marchscorecard" />
    
''*Contingent upon the SUBPRO working group deciding to maintain the pro bono assistance program in subsequent rounds''
 
''*Contingent upon the SUBPRO working group deciding to maintain the pro bono assistance program in subsequent rounds''
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In explaining its decision making rationales, the Board identified three common themes in the recommendations:
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<blockquote>One theme is the need for different and additional data that is highlighted across many of the 35 recommendations. The Board appreciates and understands the concerns raised by the CCT-RT about the need for data to inform future CCT-RT's work. The Board finds it important that ICANN continues to be appropriately involved with data collection to inform the community and its work...
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The second theme relates to recommendations directed to the Board that are not within the Board's power to do, and recommendations that the Board actually cannot direct the outcome of, such as recommendations to policy development working groups, or relating to contractual terms that are subjected to contractual negotiations...
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Another theme is that there are recommendations that require significant resources to implement. The Board's fiduciary obligations mean that it cannot commit the organization to start work on these recommendations until it understands the full cost and resource impact.<ref name="bres" /></blockquote>
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Of the themes identified, the Board seemed to find the resource allocation issue to be paramount. Noting that other specific reviews as well as other substantial policy deliberations were ongoing, the Board stated that it was obliged to balance the needs of the stakeholder community as well as the core mission of stability and security of the DNS.<ref name="bres" />
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===October 2020 Scorecard on Pending Recommendations===
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In October 2020, the Board took action on eleven of the seventeen pending recommendations.<ref name="octbres">[https://www.icann.org/resources/board-material/resolutions-2020-10-22-en#2.a ICANN Board Resolution], October 22, 2020</ref> The Board issued another scorecard to identify and discuss the approved recommendations.<ref name="octscorecard">[https://www.icann.org/en/system/files/files/cct-pending-recs-board-action-22oct20-en.pdf ICANN Board - CCT 1 Recommendation Scorecard], October 22, 2020</ref> The majority of the approved recommendations involved data collection or analysis. In many cases, the Board acknowledged that data collection suggested by the recommendations was already occurring. In other cases, the Board instructed ICANN staff to initiate studies or analysis related to the recommendations.<ref name="octscorecard" /> The Board instructed ICANN staff to continue work regarding the six remaining pending recommendations.</ref name="octbres" />
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===Implementation===
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====March 2019 Accepted Recommendations====
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The Review Team published its implementation plan for the six recommendations that were originally approved in September 2019 for public comment.<ref>[https://www.icann.org/en/announcements/details/competition-consumer-trust-and-consumer-choice-review-team-cct-rt-accepted-recommendations--plan-for-implementation-and-next-steps-11-9-2019-en CCT-RT Accepted Recommendations - Implementation Plan and Next Steps], ICANN.org, September 11, 2019.</ref> <ref>[https://www.icann.org/en/system/files/files/cct-implementation-plan-23aug19-en.pdf CCT-RT - Draft Implementation Plan], August 23, 2019 (PDF)</ref> Public comments on the proposed plan tended toward consensus that the recommendations were valid, but in some cases, opinions differed as to the usefulness of the proposed implementation of those recommendations.<ref>[https://www.icann.org/en/system/files/files/report-comments-cct-rt-implementation-plan-11sep19-en.pdf ICANN.org - Staff Report on Public Comment Proceeding, CCT-RT Implementation Plan], September 11, 2019 (PDF)</ref>
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The Board approved the implementation plan in January 2020.<ref>[https://www.icann.org/resources/board-material/resolutions-2020-01-26-en#1.e ICAN Board Resolution - CCT Implementation Plan], January 26, 2020</ref> Updates on the implementation of those recommendations were provided by [[Maarten Botterman]] on the ICANN Blog in August 2020<ref>[https://www.icann.org/en/blogs/details/an-update-on-the-competition-consumer-trust-and-consumer-choice-cct-review-20-8-2020-en ICANN.org Blog - An Update on the CCT Review], August 20, 2020</ref>
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====October 2020 Accepted Recommendations====
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As of May 2021, there is not a proposed implementation plan for the recommendations approved in the October 2020 board resolution.<ref>[https://www.icann.org/resources/reviews/specific-reviews/cct#Implementation%20of%20CCT%20Recommendations ICANN.org - CCT Home: Implementation of Recommendations]</ref>
    
==References==
 
==References==
 
{{reflist}}
 
{{reflist}}
 
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