Changes

==Dispute and Complaint Process==

==Dispute and Complaint Process==

NZRS is a listing service and the .nz DNS operates on a “first come first serve” policy. DNC will only become part in any dispute if a complainant believes that there is a breach in the .nz agreement or policies. A complaint must be filed in writing within 60 days after the incident happen and should be directed to the appropriate party. This process will allow the concerned party to resolve the issue. For example: registrar against NZRS or NZRS against registrar.  

NZRS is a listing service and the .nz DNS operates on a “first come first serve” policy. The DNCL will only participate in a dispute if a complainant believes that there is a breach in the .nz agreement or policies. A complaint must be filed in writing within 60 days after the incident occured and should be directed to the appropriate party.  

If the parties involved are not able to come up with an acceptable resolution, the issue will be presented to DNC for investigation. DNC has the discretion to refer the case to a government agency such as the Commerce Commission, the Ministry of Consumer Affairs (including the Telecommunications Commissioner), or to the Privacy Commissioner. <ref>[http://dnc.or.nz/content/dispute_and_complaint.pdf DNC.nz]</ref>

If the parties involved are not able to come up with an acceptable resolution, the issue will be presented to the DNCL for investigation. The DNCL has the discretion to refer the case to a government agency such as the Commerce Commission, the Ministry of Consumer Affairs, or to the Privacy Commissioner.<ref>[http://dnc.or.nz/content/dispute_and_complaint.pdf DNC.nz]</ref>

==Technical Community Membership==

==Technical Community Membership==