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First Competition, Consumer Trust, and Consumer Choice Review (view source)
Revision as of 13:18, 12 July 2021
, 2 years agoremoved Category:ICANN Reviews using HotCat
The '''First Competition, Consumer Trust, and Consumer Choice Review''' was initiated in October 2015, after the launch of the [[New gTLD Program]], pursuant to amendments to the [[ICANN Bylaws]].<ref>[https://www.icann.org/en/announcements/details/call-for-volunteers-for-competition-consumer-trust-and-consumer-choice-review-team-1-10-2015-en ICANN.org - Call for Volunteer for CCT1], October 1, 2015</ref> The CCT Review was one of the new processes designed to ensure the transparency and fairness of the New gTLD Program.<ref>[https://www.icann.org/resources/reviews/specific-reviews/cct ICANN.org - CCT Review Home]</ref>
The '''First Competition, Consumer Trust, and Consumer Choice Review''' was initiated in October 2015, after the launch of the [[New gTLD Program]], pursuant to amendments to the [[ICANN Bylaws]].<ref>[https://www.icann.org/en/announcements/details/call-for-volunteers-for-competition-consumer-trust-and-consumer-choice-review-team-1-10-2015-en ICANN.org - Call for Volunteer for CCT1], October 1, 2015</ref> The CCT Review was one of the new processes designed to ensure the transparency and fairness of the New gTLD Program.<ref>[https://www.icann.org/resources/reviews/specific-reviews/cct ICANN.org - CCT Review Home]</ref>
==Background==
===Origin and Purpose of Specific Reviews===
The [[Affirmation of Commitments]], an agreement between ICANN and the [[United States Department of Commerce]], establishes ICANN's obligations to perform its duties with specific commitments in mind. All of the commitments bear on public and consumer trust of the organization. ICANN is to perform its functions in a manner that:
*ensures accountability and transparency of decision-making;
*preserves the security, stability, and resiliency of the DNS;
*promotes competition, consumer trust, and consumer choice; and
*enables access to registration data.
ICANN is also charged to periodically review and assess its performance through the lens of each of the above commitments.<ref>[https://www.icann.org/resources/pages/affirmation-of-commitments-2009-09-30-en ICANN.org - Affirmation of Commitments], September 30, 2009</ref>
ICANN's board enshrined these commitments (and the associated reviews) in its [[ICANN Bylaws|Bylaws]] in Article 1 (Mission, Commitments, and Core Values)<ref>[https://www.icann.org/resources/pages/governance/bylaws-en/#article1 ICANN Bylaws, Article 1]</ref> and in Article 4 (Accountability and Review).<ref>[https://www.icann.org/resources/pages/governance/bylaws-en/#article4 ICANN Bylaws, Article 4]</ref> Article 4.6 deals with "Specific Reviews," each of which are tied to one of the commitments in the Affirmation of Commitments.<ref>[https://www.icann.org/resources/pages/governance/bylaws-en/#article4.6 ICANN Bylaws, Article 4.6]</ref>
The [[Organizational Effectiveness Committee]] of the board oversees the conduct of specific reviews.<ref>[https://www.icann.org/resources/pages/organizational-effectiveness-committee-2014-03-21-en ICANN.org - Organizational Effectiveness Committee]</ref>
===CCT Review Team===
The CCT Review Team was comprised of members from a variety of geographical regions and areas of expertise. The group consisted of six members endorsed by the [[GNSO]], two members endorsed by the [[ALAC]], two from the [[ccNSO]], two from the [[GAC]], one representing ICANN's CEO, and four independent experts.
====Members Representing ICANN SOs or ACs====
*[[Calvin Browne]] - South Africa - GNSO
*[[Jordyn Buchanan]] - USA - GNSO
*[[Carlos Raul Guiterrez]] - Costa Rica - GNSO
*[[Waudo Siganga]] - Kenya - GNSO
*[[David Taylor]] - United Kingdom - GNSO
*[[Jonathan Zuck]] - USA - GNSO
*[[Kaili Kan]] - China - ALAC
*[[Carlton Samuels]] - Jamaica - ALAC
*[[Megan Richards]] - Belgium - GAC
*[[Dejan Djukic]] - Serbia - ccNSO
*[[Gaongalelwe G.P. Mosweu]] - Botswana - ccNSO
====Members Serving as Independent Experts====
*[[Drew Bagley]] - USA
*[[Stanley Besen]] - USA
*[[N. Ravi Shankar]] - India
*[[Fabro Steibel]] - Brazil
===Timeline and Key Milestones===
*'''December 2010''' - The [[ICANN Board]] asked the [[GNSO]] and [[ALAC]] to identify metrics to evaluate the [[New gTLD Program]].
*'''June 2011''' - At [[ICANN 41]] in Singapore, a working group was created to come up with the metrics for the CCT Review.
*'''December 2012''' - The working group presented a document including 70 recommended metrics, with proposed definitions and three-year targets.
*'''September 2013''' - The ICANN Board created the Implementation Advisory Group for Competition, Consumer Trust & Consumer Choice (IAG-CCT) to review the metrics and make recommendations based on feasibility, utility and cost-effectiveness.
*'''September 2014''' - The IAG-CCT released its "Final Recommendations on Metrics for CCT Review"<ref>[https://newgtlds.icann.org/en/reviews/cct/iag-metrics-final-recs-26sep14-en.pdf Final Recommendations on Metrics for CCT Review PDF]</ref>
*'''November 2014''' - ICANN contracted global information and measurement company, Nielsen to conduct a study using a subset of the metrics and definitions recommended by the IAG-CCT.
*'''May 2015''' - [[ICANN]] announced results from Phase One of its multiyear Global Consumer Research Study.<ref>[https://www.icann.org/news/announcement-2015-05-29-en ICANN Announces Phase One Results -- Consumer Survey]</ref>
*'''September 2015''' - ICANN releases results for Phase One of its Registrant Survey<ref>[https://www.icann.org/news/announcement-2015-09-25-en ICANN Announces Phase One Results -- Registrant Survey]</ref> and Phase One of its Economic Study, conducted by Analysis Group<ref>[https://www.icann.org/news/announcement-2-2015-09-28-en Phase One Economic Study]</ref>
*'''December 2015''' - ICANN announced the selection of 17 individuals to form the CCT Review Team<ref>[https://www.icann.org/news/announcement-2-2015-12-23-en CCT Review Team Announced]</ref>
==Interrelationship with SUBPRO==
==Interrelationship with SUBPRO==
* Recommendation 30: Expand and improve outreach into the Global South.
* Recommendation 30: Expand and improve outreach into the Global South.
* Recommendation 31: The ICANN organization to coordinate the pro bono assistance program.*<ref name="marchscorecard" />
* Recommendation 31: The ICANN organization to coordinate the pro bono assistance program.*<ref name="marchscorecard" />
''*Contingent upon the SUBPRO working group deciding to maintain the pro bono assistance program in subsequent rounds''
''*Contingent upon the SUBPRO working group deciding to maintain the pro bono assistance program in subsequent rounds''
In explaining its decision making rationales, the Board identified three common themes in the recommendations:
In explaining its decision making rationales, the Board identified three common themes in the recommendations:
<blockquote>One theme is the need for different and additional data that is highlighted across many of the 35 recommendations. The Board appreciates and understands the concerns raised by the CCT-RT about the need for data to inform future CCT-RT's work. The Board finds it important that ICANN continues to be appropriately involved with data collection to inform the community and its work...
<blockquote>One theme is the need for different and additional data that is highlighted across many of the 35 recommendations. The Board appreciates and understands the concerns raised by the CCT-RT about the need for data to inform future CCT-RT's work. The Board finds it important that ICANN continues to be appropriately involved with data collection to inform the community and its work...<br/>
The second theme relates to recommendations directed to the Board that are not within the Board's power to do, and recommendations that the Board actually cannot direct the outcome of, such as recommendations to policy development working groups, or relating to contractual terms that are subjected to contractual negotiations...<br/>
The second theme relates to recommendations directed to the Board that are not within the Board's power to do, and recommendations that the Board actually cannot direct the outcome of, such as recommendations to policy development working groups, or relating to contractual terms that are subjected to contractual negotiations...
Another theme is that there are recommendations that require significant resources to implement. The Board's fiduciary obligations mean that it cannot commit the organization to start work on these recommendations until it understands the full cost and resource impact.<ref name="bres" /></blockquote>
Another theme is that there are recommendations that require significant resources to implement. The Board's fiduciary obligations mean that it cannot commit the organization to start work on these recommendations until it understands the full cost and resource impact.<ref name="bres" /></blockquote>
In October 2020, the Board took action on eleven of the seventeen pending recommendations.<ref name="octbres">[https://www.icann.org/resources/board-material/resolutions-2020-10-22-en#2.a ICANN Board Resolution], October 22, 2020</ref> The Board issued another scorecard to identify and discuss the approved recommendations.<ref name="octscorecard">[https://www.icann.org/en/system/files/files/cct-pending-recs-board-action-22oct20-en.pdf ICANN Board - CCT 1 Recommendation Scorecard], October 22, 2020</ref> The majority of the approved recommendations involved data collection or analysis. In many cases, the Board acknowledged that data collection suggested by the recommendations was already occurring. In other cases, the Board instructed ICANN staff to initiate studies or analysis related to the recommendations.<ref name="octscorecard" /> The Board instructed ICANN staff to continue work regarding the six remaining pending recommendations.</ref name="octbres" />
In October 2020, the Board took action on eleven of the seventeen pending recommendations.<ref name="octbres">[https://www.icann.org/resources/board-material/resolutions-2020-10-22-en#2.a ICANN Board Resolution], October 22, 2020</ref> The Board issued another scorecard to identify and discuss the approved recommendations.<ref name="octscorecard">[https://www.icann.org/en/system/files/files/cct-pending-recs-board-action-22oct20-en.pdf ICANN Board - CCT 1 Recommendation Scorecard], October 22, 2020</ref> The majority of the approved recommendations involved data collection or analysis. In many cases, the Board acknowledged that data collection suggested by the recommendations was already occurring. In other cases, the Board instructed ICANN staff to initiate studies or analysis related to the recommendations.<ref name="octscorecard" /> The Board instructed ICANN staff to continue work regarding the six remaining pending recommendations.</ref name="octbres" />
==Implementation==
===March 2019 Accepted Recommendations===
The Review Team published its implementation plan for the six recommendations that were originally approved in September 2019 for public comment.<ref>[https://www.icann.org/en/announcements/details/competition-consumer-trust-and-consumer-choice-review-team-cct-rt-accepted-recommendations--plan-for-implementation-and-next-steps-11-9-2019-en CCT-RT Accepted Recommendations - Implementation Plan and Next Steps], ICANN.org, September 11, 2019.</ref> <ref>[https://www.icann.org/en/system/files/files/cct-implementation-plan-23aug19-en.pdf CCT-RT - Draft Implementation Plan], August 23, 2019 (PDF)</ref> Public comments on the proposed plan tended toward consensus that the recommendations were valid, but in some cases, opinions differed as to the usefulness of the proposed implementation of those recommendations.<ref>[https://www.icann.org/en/system/files/files/report-comments-cct-rt-implementation-plan-11sep19-en.pdf ICANN.org - Staff Report on Public Comment Proceeding, CCT-RT Implementation Plan], September 11, 2019 (PDF)</ref>
The Review Team published its implementation plan for the six recommendations that were originally approved in September 2019 for public comment.<ref>[https://www.icann.org/en/announcements/details/competition-consumer-trust-and-consumer-choice-review-team-cct-rt-accepted-recommendations--plan-for-implementation-and-next-steps-11-9-2019-en CCT-RT Accepted Recommendations - Implementation Plan and Next Steps], ICANN.org, September 11, 2019.</ref> <ref>[https://www.icann.org/en/system/files/files/cct-implementation-plan-23aug19-en.pdf CCT-RT - Draft Implementation Plan], August 23, 2019 (PDF)</ref> Public comments on the proposed plan tended toward consensus that the recommendations were valid, but in some cases, opinions differed as to the usefulness of the proposed implementation of those recommendations.<ref>[https://www.icann.org/en/system/files/files/report-comments-cct-rt-implementation-plan-11sep19-en.pdf ICANN.org - Staff Report on Public Comment Proceeding, CCT-RT Implementation Plan], September 11, 2019 (PDF)</ref>
The Board approved the implementation plan in January 2020.<ref>[https://www.icann.org/resources/board-material/resolutions-2020-01-26-en#1.e ICAN Board Resolution - CCT Implementation Plan], January 26, 2020</ref> Updates on the implementation of those recommendations were provided by [[Maarten Botterman]] on the ICANN Blog in August 2020<ref>[https://www.icann.org/en/blogs/details/an-update-on-the-competition-consumer-trust-and-consumer-choice-cct-review-20-8-2020-en ICANN.org Blog - An Update on the CCT Review], August 20, 2020</ref>
The Board approved the implementation plan in January 2020.<ref>[https://www.icann.org/resources/board-material/resolutions-2020-01-26-en#1.e ICAN Board Resolution - CCT Implementation Plan], January 26, 2020</ref> Updates on the implementation of those recommendations were provided by [[Maarten Botterman]] on the ICANN Blog in August 2020<ref>[https://www.icann.org/en/blogs/details/an-update-on-the-competition-consumer-trust-and-consumer-choice-cct-review-20-8-2020-en ICANN.org Blog - An Update on the CCT Review], August 20, 2020</ref>
===October 2020 Accepted Recommendations===
As of May 2021, there is not a proposed implementation plan for the recommendations approved in the October 2020 board resolution.<ref>[https://www.icann.org/resources/reviews/specific-reviews/cct#Implementation%20of%20CCT%20Recommendations ICANN.org - CCT Home: Implementation of Recommendations]</ref>
As of May 2021, there is not a proposed implementation plan for the recommendations approved in the October 2020 board resolution.<ref>[https://www.icann.org/resources/reviews/specific-reviews/cct#Implementation%20of%20CCT%20Recommendations ICANN.org - CCT Home: Implementation of Recommendations]</ref>
==References==
==References==
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[[Category:Specific Reviews]]