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added Category:Accountability Mechanisms using HotCat
===Responsibilities===
===Responsibilities===
The [[ICANN]] ombudsman has the powers to access all documents and files. He can take action if there is any behavior by ICANN board members and staff that is perceived as unfair, inappropriate, or inconsistent with the organization's Articles and [[ICANN Bylaws]]. He is required to submit an annual report to the [[ICANN Board]]. The ICANN ombudsman must adhere to the standard rules of [[The Ombudsman Association]].<ref>[http://www.icann.org/ombudsman/ombudsman-framework-03dec04.htm ICANN Ombudsman]</ref>
The [[ICANN]] ombudsman has the power to access all documents and files. S/he can take action if there is any behavior by ICANN board members and staff that is perceived as unfair, inappropriate, or inconsistent with the organization's Articles and [[ICANN Bylaws]]. S/he is required to submit an annual report to the [[ICANN Board]]. The ICANN ombudsman must adhere to the standard rules of [[The Ombudsman Association]].<ref>[http://www.icann.org/ombudsman/ombudsman-framework-03dec04.htm ICANN Ombudsman]</ref>
''Can Do'': The ICANN Ombudsman has jurisdiction over complaints that arise from things that happen within the community. The ombudsman investigates these events and uses ADR techniques to resolve them and make recommendations as to changes. Can address problems with diversity issues, delays within ICANN and the community, unfair procedures in ICANN and the community, bullying, concerns about privacy, and the new gTLD applications and process.
''Cannot Do'': The Ombudsman cannot make, change or set aside a policy, administrative or Board decision, act, or omission. The Ombudsman cannot investigate issues between a domain name registrar and a domain name holder, nor can the office help with website content or spam or malware.
==Criticism==
==Criticism==
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[[Category:ICANN Organization]]
[[Category:Accountability Mechanisms]]