− | Shorter worked as a technical support staff at [[Network Solutions]] from 1999 to 2000. He joined Verisign in 2001 as Customer Service Supervisor. His job was primarily focused on providing technical integration and implementation support for [[IDN]] [[registrar]]s under the [[.com]] and [[.net]] domain space. He also trained team members, developed knowledge base technical support documentation, and managed [[DNS]] services. He was the team expert on [[Shared Registration System]]s and [[Internationalized Domain Name]]s, and was the primary author of Verisign's EPP Reference Manual. He is also a member of the Software Developers Consortium.<ref>[https://community.icann.org/download/attachments/18120874/SOI+Will+Shorter.pdf?version=1&modificationDate=1310665048000 Expression of Interest from Will Shorter for the IDN Variant TLD Latin Case Study Team]</ref> | + | Shorter worked as technical support staff at [[Network Solutions]] from 1999 to 2000. He joined Verisign in 2001 as a Customer Service Supervisor. His job was primarily focused on providing technical integration and implementation support for [[IDN]] [[registrar]]s under the [[.com]] and [[.net]] domain space. He also trained team members, developed knowledge base technical support documentation, and managed [[DNS]] services. He was the team expert on [[Shared Registration System]]s and [[Internationalized Domain Name]]s, and was the primary author of Verisign's EPP Reference Manual. He is also a member of the Software Developers Consortium.<ref>[https://community.icann.org/download/attachments/18120874/SOI+Will+Shorter.pdf?version=1&modificationDate=1310665048000 Expression of Interest from Will Shorter for the IDN Variant TLD Latin Case Study Team]</ref> |