Changes

===GDPR and Registration Data Complaints===

===GDPR and Registration Data Complaints===

As the EU's [[General Data Protection Regulation]] came into effect, Contractual Compliance shifted its focus around and response to complaints related to inaccuracies or misrepresentations in registration data.<ref name="gdpr">[https://www.icann.org/resources/pages/registration-data-accuracy-obligations-gdpr-2021-06-14-en ICANN.org - Registration Data Accuracy Obligations Before and After GDPR], June 14, 2021</ref> The department noted that the shifts in registrar and registry policies resulting from the implementation of GDPR resulted in changes in the number and relevance of complaints:

As the EU's [[General Data Protection Regulation]] came into effect, Contractual Compliance shifted its focus around and response to complaints related to inaccuracies or misrepresentations in registration data.<ref name="gdpr">[https://www.icann.org/resources/pages/registration-data-accuracy-obligations-gdpr-2021-06-14-en ICANN.org - Registration Data Accuracy Obligations Before and After GDPR], June 14, 2021</ref> The department noted that the shifts in registrar and registry policies in response to the implementation of GDPR resulted in changes in the number and relevance of complaints:

<blockquote>The decrease in complaint volume from a monthly average of 2,774 pre-GDPR to 1,003 post-GDPR resulted from a significant reduction in external complaints and from ICANN org no longer releasing WHOIS ARS reports beginning in June 2018.<br />

<blockquote>The decrease in complaint volume from a monthly average of 2,774 pre-GDPR to 1,003 post-GDPR resulted from a significant reduction in external complaints and from ICANN org no longer releasing WHOIS ARS reports beginning in June 2018.<br />