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The Office of '''Contractual Compliance''' is an [[ICANN]] department charged with gathering information from and enforcing the contractual compliance of registries and registrars through complaint-driven informal and formal resolution processes, ICANN-initiated monitoring, and random auditing.
The Office of '''Contractual Compliance''' is an [[ICANN]] department charged with enforcing the contractual compliance of registries and registrars through complaint-driven informal and formal resolution processes, ICANN-initiated monitoring, and compliance audits.
==History==
==History==
In addition, the percentage of complaints received that lacked evidence of noncompliance or fell outside of ICANN org's contractual scope increased. For example, many complainants believe that the registration data is "missing" from the public Registration Data Directory Service (or WHOIS service), privacy or proxy service data are redactions, or all non-European data should be displayed. While Contractual Compliance efforts to educate complainants on contractual requirements increased, the number of actual investigations into registrars' compliance with registration data accuracy obligations decreased.<ref name="gdpr" /></blockquote>
In addition, the percentage of complaints received that lacked evidence of noncompliance or fell outside of ICANN org's contractual scope increased. For example, many complainants believe that the registration data is "missing" from the public Registration Data Directory Service (or WHOIS service), privacy or proxy service data are redactions, or all non-European data should be displayed. While Contractual Compliance efforts to educate complainants on contractual requirements increased, the number of actual investigations into registrars' compliance with registration data accuracy obligations decreased.<ref name="gdpr" /></blockquote>
==Monitoring==
"Monitoring activities are ICANN-initiated, based in part on industry articles, social media postings, previous complaints, and trend analysis in an effort to proactively address any alleged failure to comply with contract terms."<ref>[https://www.icann.org/resources/pages/faqs-84-2012-02-25-en#38 ICANN.org FAQ - What is ICANN's Contractual Compliance Approach and Process?]</ref> In 2020, ICANN-initiated monitoring resulted in the submission of 1,412 complaints submitted for processing. These complaints represented roughly 8% of the total complaints submitted that year.<ref>[https://features.icann.org/compliance/dashboard/2020/complaint-count-reporters ICANN.org Contractual Compliance Dashboard - 2020 Complaints by Reporter Category]</ref>
==Auditing==
==Auditing==