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Line 15: − + − + − As the Head of Customer Care, Matt's primary responsibilities include developing and implementing strategies to improve the customer journey, managing a diverse and talented team of customer service, technical support, and customer success professionals, and ensuring the seamless integration of customer care across all CentralNic brands.+ − + − Under Matt's leadership, CentralNic consistently receives high CSAT ratings from customers and "Excellent" TrustPilot averages across the CentralNic family of brands.+ +
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{{People
{{People
|portrait = MattMcLeary-Portrait.jpg
|portrait = Https---mcleary.eu-1.jpg
|caricature = MattMcLeary-Caricature.jpg
|caricature = MattMcLeary-Caricature.jpg
|born = UK
|born = UK
'''Matt McLeary''' is the Head of Customer Care at [[CentralNic]].<ref name="icannwiki">ICANNWiki - ICANN 50 Intake Form, June 2014</ref>
'''Matt McLeary''' is the Head of Customer Care at [[CentralNic]].<ref name="icannwiki">ICANNWiki - ICANN 50 Intake Form, June 2014</ref>
==Career History==
==Career History==
As a seasoned professional with over 13 years of experience in the domain industry; Matt is responsible for overseeing customer care operations across all of CentralNic's global brands, which include CentralNic Reseller, CentralNic Registry, OnlyDomains, Instra, InternetBS, Moniker, TPPWholesale, Hexonet, and several others.
As a seasoned professional with over 13 years of experience in the domain industry, Matt is responsible for overseeing customer care operations across all of CentralNic's global brands, which include CentralNic Reseller, CentralNic Registry, OnlyDomains, Instra, InternetBS, Moniker, TPPWholesale, Hexonet, and several others.
Matt's dedication to delivering exceptional customer experiences has been instrumental in driving customer satisfaction, loyalty, and growth for the company. With a customer-centric approach and deep understanding of the domain industry, Matt has fostered strong relationships with clients, partners, and stakeholders.
As the Head of Customer Care, Matt's primary responsibilities include developing and implementing strategies to improve the customer journey, managing a diverse and talented team of customer service, technical support, and customer success professionals, and ensuring the seamless integration of customer care across all CentralNic brands.
Matt focuses on technologies, such as AI-powered customer service tools and advanced analytics, to enhance the efficiency and effectiveness of CentralNic's customer care services.
Matt's focus on innovation and continuous improvement has led to the adoption of cutting-edge technologies, such as AI-powered customer service tools and advanced analytics, to enhance the efficiency and effectiveness of CentralNic's customer care services.
Under Matt's leadership, CentralNic has received high CSAT ratings from customers and "Excellent" TrustPilot averages across the CentralNic family of brands.
==Fun Domain Tools ==
https://tools.cs.centralnic.com/
==ICANN and Internet Governance Participation==
==ICANN and Internet Governance Participation==