Matt McLeary

Country:	UK
Email:	matt[at]centralnic.com
Website:	https://mcleary.eu
LinkedIn:	Matt McLeary

Matt McLeary is the Head of Customer Care at CentralNic.

Career History

As a seasoned professional with over 13 years of experience in the domain industry, Matt is responsible for overseeing customer care operations across all of CentralNic's global brands, which include CentralNic Reseller, CentralNic Registry, OnlyDomains, Instra, InternetBS, Moniker, TPPWholesale, Hexonet, and several others.

As the Head of Customer Care, Matt's primary responsibilities include developing and implementing strategies to improve the customer journey, managing a diverse and talented team of customer service, technical support, and customer success professionals, and ensuring the seamless integration of customer care across all CentralNic brands.

Matt focuses on technologies, such as AI-powered customer service tools and advanced analytics, to enhance the efficiency and effectiveness of CentralNic's customer care services.

Under Matt's leadership, CentralNic has received high CSAT ratings from customers and "Excellent" TrustPilot averages across the CentralNic family of brands.

Fun Domain Tools

https://tools.cs.centralnic.com/

ICANN and Internet Governance Participation

Matt's first ICANN meeting was ICANN 50 in London. He is interested in DNSSEC and New gTLDs.