.gov: Difference between revisions

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On December 16, 2011, the .gov Task Force published the State of the Federal Web Report with the following key findings:<ref>[http://www.usa.gov/webreform/state-of-the-web.pdf State of the Federal Web Report]</ref>

* There is a wide discrepancy in the number of available domain names and websites.Based on the self-reported .gov web inventory there are 1,489 domains and approximately 11,013 websites from 56 agencies.

* Five major agencies reported 100 domains

* Nineteen percent (19%) are inactive

* Agencies plan to eliminate and merge 30% of domains and maintain the remaining 70%

* Thirty five percent (35%) of agencies implements standard web policies and procedures across their departments/agencies.

* A total of 250 web hosting provides services for the agencies with an average of 10 provider per agency.

* Majority of the resource decisions are made at the program or bureau level instead of strategically carrying out decisions across the agency to reduce expenditure.

* Majority of agencies reported that they do not implement a uniform web design for the entire agency or department but they consistent operational units.

* Only 10% of agencies reported the same performance metrics in order to evaluate their websites consistently.

* Majority of agencies reported a a highly decentralized web management structure, conduct regular reviews to ensure accuracy and accessibility of web content.

* All agencies customers to incorporate direct user feedback to improve their websites.

* Majority of the agencies are also considering the following ideas to enhance their web services;

# Change to a culture of customer service

# Improve accountability

# Implement strategy of continuous improvement

# Write content in plain language and test websites regularly with users

# Make online content more accessible, searchable, and easier to use

# Improve services in different languages

==References==

@@ Line 34: / Line 34: @@
 On December 16, 2011, the .gov Task Force published the State of the Federal Web Report with the following key findings:<ref>[http://www.usa.gov/webreform/state-of-the-web.pdf State of the Federal Web Report]</ref>
 * There is a wide discrepancy in the number of available domain names and websites.Based on the self-reported .gov web inventory there are 1,489 domains and approximately 11,013 websites from 56 agencies.
+* Five major agencies reported 100 domains
+* Nineteen percent (19%) are inactive
+* Agencies plan to eliminate and merge 30% of domains and maintain the remaining 70%
+* Thirty five percent (35%) of agencies implements standard web policies and procedures across their departments/agencies.
+* A total of 250 web hosting provides services for the agencies with an average of 10 provider per agency.
+* Majority of the resource decisions are made at the program or bureau level instead of strategically carrying out decisions across the agency to reduce expenditure.
+* Majority of agencies reported that they do not implement a uniform web design for the entire agency or department but they consistent operational units.
+* Only 10% of agencies reported the same performance metrics in order to evaluate their websites consistently.
+* Majority of agencies reported a a highly decentralized web management structure, conduct regular reviews to ensure accuracy and accessibility of web content.
+* All agencies customers to incorporate direct user feedback to improve their websites.
+* Majority of the agencies are also considering the following ideas to enhance their web services;
+# Change to a culture of customer service
+# Improve accountability
+# Implement strategy of continuous improvement
+# Write content in plain language and test websites regularly with users
+# Make online content more accessible, searchable, and easier to use
+# Improve services in different languages
 ==References==