Engineering & Information Technology

ICANN's Engineering & Information Technology (E&IT) department is the foundational "service provider" for ICANN. The E&IT team uses an integrative, collaborative process to gather demands for systems and prioritize work. Twice a year, senior leaders in ICANN org evaluate their respective function's current and future E&IT-related project demands. Projects include optimizing computer, network, and storage infrastructure, custom-coding fit-for-purpose software systems, and optimizing the infrastructure for such systems.

Frozen Delivery Pipeline Process

The list of IT demands is managed via the following process. Feedback is gathered from each team, project proposals are aligned with ICANN's strategies, and cross-functional dependencies and impacts and community input are considered to prioritize requests. This process leads to a priority list of E&IT demands for each function within ICANN org. The projects are considered in light of community-reviewed and ICANN Board-approved budgets and the E&IT department’s capacity for each upcoming semester (January-June or July-December). The resulting list is called the “Frozen Delivery Pipeline,” which is then reviewed and approved by ICANN Senior Vice Presidents and the ICANN CEO.

E&IT Workstreams

The E&IT department has seven workstreams:

1. Community Engagement: supporting Engagement with the ICANN community.
2. Community Collaboration: working on tools and websites used by ICANN org, SOs, and ACs, such as the Information Transparency Initiative (ITI).
3. Contracted Parties: supporting transactional work with registries and registrars
4. Technical Services: the systems used by ICANN org and/or community to ensure contracted parties meet contractual obligations, such as Service Level Agreement Monitoring (SLAM), Zone File Access, and CZDS
5. IANA Services: systems for performing the IANA functions, including root zone management.
6. Staff Services: for the ICANN org, including Enterprise Resource Planning (ERP) functions for HR and Finance, Intranet, email, and phone systems
7. IT Infrastructure: systems and services such as Zoom, data centers, cloud, information security, and ICANN Managed Root Servers (IMRS).

E&IT Roles

• SVP, Engineering and Chief Information Officer (CIO): Andre Abed
• Lead Infrastructure Engineer - DNS
• Sr. Lead Infrastructure Engineer - DNS
• Sr. Infrastructure Engineer - Network
• Infrastructure Architect
• Sr. Lead Infrastructure Engineer – Architecture
• Senior Infrastructure Engineer 2
• Infrastructure Engineer
  
• Technical Engagement Specialist
• VP, Technical Engagement
• Technical Engagement Manager
• Regional Technical Engagement Manager
  
• Technical Services Director
• Director, Technical Services
• Senior Director, GDS Technical Services
• Technical Services Senior Manager* Technical Services Senior Manager
  
• Sr Technical Lead- Software Engineering
• Technical Lead, Software Engineering
• Principal Software Architect
• Sr. Software Engineer 1
• VP, Software Engineering
• Staff Software Engineer, QA Automation
• Staff Software Engineer - Platforms
• Software Engineer 2 - Salesforce
• Software Engineer 1, Platform
• Sr. Software Engineer 1, QA
• Sr. Lead Software Engineer, QA
• Software Engineer 2
• Technical Lead, Software Engineering
  
• Salesforce Engineer 2- Salesforce
• Manager, Salesforce Solutions
• Senior Developer - Python
• Senior Localization Program Manager
• Senior Java Developer
• VP, Engineering - Stakeholder Community Solutions Delivery
• IT Business Analytics and Intranet Services Senior Manager
• Protocol Parameters Sr. Manager
• Director, IROS Operations
• Senior Director, Cloud/DC and MTS Operations
• IT PMO Associate Project Manager
• Senior Cryptographic Key Manager
• Cryptographic Key Manager

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