Matt McLeary: Difference between revisions
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'''Matt McLeary''' is the Head of Customer Care at [[CentralNic]].<ref name="icannwiki">ICANNWiki - ICANN 50 Intake Form, June 2014</ref> | '''Matt McLeary''' is the Head of Customer Care at [[CentralNic]].<ref name="icannwiki">ICANNWiki - ICANN 50 Intake Form, June 2014</ref> | ||
==Career History== | ==Career History== | ||
As a seasoned professional with over 13 years of experience in the domain industry | As a seasoned professional with over 13 years of experience in the domain industry, Matt is responsible for overseeing customer care operations across all of CentralNic's global brands, which include CentralNic Reseller, CentralNic Registry, OnlyDomains, Instra, InternetBS, Moniker, TPPWholesale, Hexonet, and several others. | ||
Matt's | As the Head of Customer Care, Matt's primary responsibilities include developing and implementing strategies to improve the customer journey, managing a diverse and talented team of customer service, technical support, and customer success professionals, and ensuring the seamless integration of customer care across all CentralNic brands. | ||
Matt focuses on technologies, such as AI-powered customer service tools and advanced analytics, to enhance the efficiency and effectiveness of CentralNic's customer care services. | |||
Matt's | Under Matt's leadership, CentralNic has received high CSAT ratings from customers and "Excellent" TrustPilot averages across the CentralNic family of brands. | ||
==Fun Domain Tools == | |||
https://tools.cs.centralnic.com/ | |||
==ICANN and Internet Governance Participation== | ==ICANN and Internet Governance Participation== | ||
Latest revision as of 18:10, 17 April 2023
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| Country: | UK |
| Email: | matt[at]centralnic.com |
| Website: | |
| LinkedIn: |  Matt McLeary
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Matt McLeary is the Head of Customer Care at CentralNic.[1]
Career History
As a seasoned professional with over 13 years of experience in the domain industry, Matt is responsible for overseeing customer care operations across all of CentralNic's global brands, which include CentralNic Reseller, CentralNic Registry, OnlyDomains, Instra, InternetBS, Moniker, TPPWholesale, Hexonet, and several others.
As the Head of Customer Care, Matt's primary responsibilities include developing and implementing strategies to improve the customer journey, managing a diverse and talented team of customer service, technical support, and customer success professionals, and ensuring the seamless integration of customer care across all CentralNic brands.
Matt focuses on technologies, such as AI-powered customer service tools and advanced analytics, to enhance the efficiency and effectiveness of CentralNic's customer care services.
Under Matt's leadership, CentralNic has received high CSAT ratings from customers and "Excellent" TrustPilot averages across the CentralNic family of brands.
Fun Domain Tools
https://tools.cs.centralnic.com/
ICANN and Internet Governance Participation
Matt's first ICANN meeting was ICANN 50 in London. He is interested in DNSSEC and New gTLDs.[1]