Matt McLeary
 |
 |
| Country: | UK |
| Email: | matt[at]centralnic.com |
| Website: | |
| LinkedIn: |  Matt McLeary
|
Matt McLeary is the Head of Customer Care at CentralNic.[1]
Career History
As a seasoned professional with over 13 years of experience in the domain industry; Matt is responsible for overseeing customer care operations across all of CentralNic's global brands, which include CentralNic Reseller, CentralNic Registry, OnlyDomains, Instra, InternetBS, Moniker, TPPWholesale, Hexonet, and several others.
Matt's dedication to delivering exceptional customer experiences has been instrumental in driving customer satisfaction, loyalty, and growth for the company. With a customer-centric approach and deep understanding of the domain industry, Matt has fostered strong relationships with clients, partners, and stakeholders.
As the Head of Customer Care, Matt's primary responsibilities include developing and implementing strategies to improve the customer journey, managing a diverse and talented team of customer service, technical support, and customer success professionals, and ensuring the seamless integration of customer care across all CentralNic brands.
Matt's focus on innovation and continuous improvement has led to the adoption of cutting-edge technologies, such as AI-powered customer service tools and advanced analytics, to enhance the efficiency and effectiveness of CentralNic's customer care services.
Under Matt's leadership, CentralNic consistently receives high CSAT ratings from customers and "Excellent" TrustPilot averages across the CentralNic family of brands.
ICANN and Internet Governance Participation
Matt's first ICANN meeting was ICANN 50 in London. He is interested in DNSSEC and New gTLDs.[1]