Continuous Improvement Program

The Continuous Improvement Program (CIP) is a proposed transformation organizational review by the Third Accountability and Transparency Review (ATRT3) Recommendation 3.6. ICANN is tasked with collaborating with each Supporting Organization (SO), Advisory Committee (AC), their stakeholder groups, and the Nominating Committee (NomCom) to establish this program.

Objectives

• Develop an annual satisfaction survey and a regular assessment.
• Publish summaries of continuous improvement at least every three years.

Development Phases

• CIP Framework Development: Estimated to take 12 months, concluding by December 2024.
• CIP Assessment Period 1: Expected to begin in 2024 and end in 2027.
• CIP Assessment Period 2: Projected to start in 2028 and conclude at the end of 2030.

Holistic Review Implementation

In tandem with the CIP, ICANN is working on ATRT3 Recommendation 3.5, which calls for a Holistic Review. Both the CIP and Holistic Review will start as pilot programs, with CIP assessment results informing the Pilot Holistic Review.

CIP Community Coordination Group (CIP-CCG)

Purpose

• Serve as a forum to exchange best practices, lessons learned, and share progress on continuous improvement activities.
• Collaborate on community-wide implementation of ATRT3 Recommendation 3.6.

Responsibilities

• Develop a shared understanding of Continuous Improvement.
• Identify existing continuous improvement activities.
• Agree on methodologies for effective continuous improvement programs.
• Formulate a CIP Framework for implementation.

Community Involvement

• Each community group, including NomCom, is requested to appoint a representative to the CIP-CCG.
• Initial meeting planned for December 2023.

Functions

• Experience-sharing and information forum, not a decision-making body.
• May present joint proposals for discussion by the SOAC Chairs.

CIP-CCG Membership

SO/AC Affiliation	Name	Membership Level
At-Large Advisory Committee (ALAC)	Cheryl Langdon-Orr	Representative
	Tommi Karttaavi	Resignation Notice
	Bukola Oronti	Alternate
Governmental Advisory Committee (GAC)	Tracy Hackshaw	Representative
Root Server System Advisory Committee (RSSAC)	Naveed Bin Rais	Representative
	Erum Welling	Alternate
Generic Names Supporting Organization (GNSO) Council	Damon Ashcraft	Representative
	Manju Chen	Alternate
Nominating Committee (NomCom)	Tijani Ben Jemaa	Representative
African Regional At-Large Organization (AFRALO)	Bram Fudzulani	Representative
	Chokri Ben Romdhane	Alternate
Asian, Australasian, and Pacific Islands Regional At-Large Organization (APRALO)	Amrita Choudhury	Representative
	Justine Chew	Alternate
European Regional At-Large Organization (EURALO)	Sebastien Bachollet	Representative
	Ricardo Holmquist	Resignation Notice
	Natalia Filina	Alternate
Latin American and Caribbean Islands Regional At-Large Organization (LACRALO)	Carlos Aguirre	Representative
	Christelle Vaval	Alternate
	Harold Arcos	Temporary Alternate (June - August 2024)
North American Regional At-Large Organization (NARALO)	Alan Greenberg	Representative
	Bill Jouris	Alternate
GNSO Not-for-Profit Operational Concerns Constituency (NPOC)	Caleb Ogundele	Representative
	Wisdom Donkor	Alternate
GNSO Business Constituency (BC)	Nenad Orlic	Representative
GNSO ISPs and Connectivity Providers Constituency (ISPCP)	Santanu Acharya	Representative
GNSO gTLD Registries Stakeholder Group (RySG)	Chris Disspain	Representative
GNSO Intellectual Property Constituency (IPC)	Lori Schulman	Representative
	Marco Martinelli	Alternate
Security and Stability Advisory Committee (SSAC)	Jeff Bedser	Representative
Country Code Names Supporting Organization (ccNSO)	Sean Copeland	Representative
	Irina Danelia	Alternate
GNSO Noncommercial Users Constituency (NCUC)	Benjamin Akinmoyeje	Representative
	Liubomir Nikiforov	Alternate
GNSO Registrar Stakeholder Group (RrSG)	Owen Smigelski	Representative
	Tom Barrett	Alternate

Implementation and Coordination

The implementation of ATRT3 Recommendation 3.6 requires efforts by individual community groups and collective coordination. ICANN has put together terms of reference detailing the expected roles and responsibilities for the CIP Community Coordination Group. The community's implementation work will necessitate collaboration across different groups to address specific items that require coordinated effort.

Nominating Committee

Root Server System Advisory Committee. Advises the ICANN community and Board on matters relating to the operation, administration, security, and integrity of the Internet's Root Server System (ICANN Bylaws).

Generic Names Supporting Organization. Develops and recommends to the Board substantive policies relating to generic top-level domains and other responsibilities set forth in the Bylaws (ICANN Bylaws).

ISPs and Connectivity Providers Constituency