Department of Information Technology and Telecommunications
 | |
| Type: | Government Agency |
| Industry: | ICT |
| Founded: | 1994 |
| Founder(s): | New York City Gov't |
| Headquarters: | New York City |
| Country: | USA |
| Employees: | 1,200 staffs |
| Website: | www.nyc.gov |
| Facebook: | NYC DoITT |
| Twitter: |  @NYCDoITT
|
| Key People | |
| Rahul N. Merchant, Commissioner | |
The Department of Information Technology and Telecommunications (DoITT) is one of the agencies of the New York City Government responsible in providing Information Technology (IT), infrastructure and telecommunications services to businesses, employees, residents and visitors in the city. The DoITT main objective is to modernize, unlock and innovate the IT services and to help improve and maintain accountability and transparency by implementing cutting-edge technologies and partnerships. The agency also creates policy and strategy on emerging and innovative technologies relevant to the city government to make its services more effective and user-friendly. DoITT has $375 million operation budget and employs more than 1,200 staffs.[1]
Services
The agency provides the following IT services: [2]
- CITIServ - is an inter-agency data sharing that allows better collaboration in delivering better and more efficient service to businesses, residents and visitors in the city.
- CityWide Service Desk - provides 24/7 customer service assistance. Consumers may request technical services or assistance to resolve issues for network, desktop, mainframe, application services, maintenance, during outages, check for ticket status etc.
- NYCWiN (New York City Wireless Network)- is broadband wireless network dedicated to city government agencies within the five boroughs to provide real time access to high-speed data, video and emergency voice communications.
- Citywide Radio Network (CRN)- a land-mobile radio communications system available within the five boroughs to ensure public safety and other necessary services.
- IT Security- ensures over-all security of data and Information Technology assets and infrastructure within the city.
- NYC.gov- the primary website that provides access to all New York City government services
- GIS & Mapping- a free technology which can be used the city agencies and the public to determine geographic or location-based information.
References