Changes

==Monitoring==

==Monitoring==

"Monitoring activities are ICANN-initiated, based in part on industry articles, social media postings, previous complaints, and trend analysis in an effort to proactively address any alleged failure to comply with contract terms."<ref>[https://www.icann.org/resources/pages/faqs-84-2012-02-25-en#38 ICANN.org FAQ - What is ICANN's Contractual Compliance Approach and Process?]</ref> In 2020, ICANN-initiated monitoring resulted in the submission of 1,412 complaints submitted for processing. These complaints represented roughly 8% of the total complaints submitted that year.<ref>[https://features.icann.org/compliance/dashboard/2020/complaint-count-reporters ICANN.org Contractual Compliance Dashboard - 2020 Complaints by Reporter Category]</ref>

"Monitoring activities are ICANN-initiated, based in part on industry articles, social media postings, previous complaints, and trend analysis in an effort to proactively address any alleged failure to comply with contract terms."<ref>[https://www.icann.org/resources/pages/faqs-84-2012-02-25-en#38 ICANN.org FAQ - What is ICANN's Contractual Compliance Approach and Process?]</ref> In 2020, ICANN-initiated monitoring resulted in the submission of 1,412 complaints for processing. These complaints represented roughly 8% of the total complaints submitted that year.<ref>[https://features.icann.org/compliance/dashboard/2020/complaint-count-reporters ICANN.org Contractual Compliance Dashboard - 2020 Complaints by Reporter Category]</ref>

==Auditing==

==Auditing==