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==History==
==History==
The history of ICANN's compliance enforcement runs parallel to the history of the organization's agreements with contracted parties: specifically, [[Registry Agreement|registry agreements]] and [[Registrar Accreditation Agreement|registrar accreditation agreements]] with registries and registrars, respectively. Contractual Compliance's role changed over time as those agreements were amended to include additional expectations, obligations, and mandates of contracted parties.
The history of ICANN's compliance enforcement runs parallel to the history of the organization's agreements with contracted parties: specifically, [[Registry Agreement|registry agreements]] and [[Registrar Accreditation Agreement|registrar accreditation agreements]] with registries and registrars, respectively. Contractual Compliance's role changed over time as those agreements were amended to include additional expectations, obligations, and mandates of contracted parties.
Periodic reporting of compliance performance was initiated by the department in July 2014.<ref name="perfstats">[https://features.icann.org/compliance/dashboard/report-list ICANN.org - Contractual Compliance Performance Reports], last visited December 2021</ref> The department also publishes annual reports of complaints, complaint processing, and formal resolutions of complaints.<ref name="perfstats" /> ICANN's Annual Report incorporates some of the contractual compliance information as well. In 2017, the department began assembling quarterly reports of activities and performance. Quarterly reporting was discontinued in 2019.<ref name="perfstats" />
===GDPR and Registration Data Complaints===
As the EU's [[General Data Protection Regulation]] came into effect, Contractual Compliance shifted its focus around and response to complaints related to inaccuracies or misrepresentations in registration data.<ref name="gdpr">[https://www.icann.org/resources/pages/registration-data-accuracy-obligations-gdpr-2021-06-14-en ICANN.org - Registration Data Accuracy Obligations Before and After GDPR], June 14, 2021</ref> The department noted that the shifts in registrar and registry policies resulting from the implementation of GDPR resulted in changes in the number and relevance of complaints:
<blockquote>The decrease in complaint volume from a monthly average of 2,774 pre-GDPR to 1,003 post-GDPR resulted from a significant reduction in external complaints and from ICANN org no longer releasing WHOIS ARS reports beginning in June 2018.
In addition, the percentage of complaints received that lacked evidence of noncompliance or fell outside of ICANN org's contractual scope increased. For example, many complainants believe that the registration data is "missing" from the public Registration Data Directory Service (or WHOIS service), privacy or proxy service data are redactions, or all non-European data should be displayed. While Contractual Compliance efforts to educate complainants on contractual requirements increased, the number of actual investigations into registrars' compliance with registration data accuracy obligations decreased.<ref name="gdpr" /></blockquote>
==Complaints==
==Complaints==