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Updated my person profile.
|email = matt[at]centralnic.com
|email = matt[at]centralnic.com
|facebook =
|facebook =
|twitter = axmatt
|twitter =
|google =
|google =
|website =
|website =https://mcleary.eu
|linkedin = https://www.linkedin.com/in/mattmcleary
|linkedin = https://www.linkedin.com/in/mattmcleary
|userbox =
|userbox =
}}
}}
'''Matt McLeary''' is the Group Support Lead at [[CentralNic]].<ref name="icannwiki">ICANNWiki - ICANN 50 Intake Form, June 2014</ref>
'''Matt McLeary''' is the Head of Customer Care at [[CentralNic]].<ref name="icannwiki">ICANNWiki - ICANN 50 Intake Form, June 2014</ref>
==Career History==
As a seasoned professional with over 13 years of experience in the domain industry; Matt is responsible for overseeing customer care operations across all of CentralNic's global brands, which include CentralNic Reseller, CentralNic Registry, OnlyDomains, Instra, InternetBS, Moniker, TPPWholesale, Hexonet, and several others.
Matt's dedication to delivering exceptional customer experiences has been instrumental in driving customer satisfaction, loyalty, and growth for the company. With a customer-centric approach and deep understanding of the domain industry, Matt has fostered strong relationships with clients, partners, and stakeholders.
As the Head of Customer Care, Matt's primary responsibilities include developing and implementing strategies to improve the customer journey, managing a diverse and talented team of customer service, technical support, and customer success professionals, and ensuring the seamless integration of customer care across all CentralNic brands.
Matt's focus on innovation and continuous improvement has led to the adoption of cutting-edge technologies, such as AI-powered customer service tools and advanced analytics, to enhance the efficiency and effectiveness of CentralNic's customer care services.
Under Matt's leadership, CentralNic has consistently received high CSAT rating and Excellent TrustPilot averages across the CentralNic family of brands.
==ICANN and Internet Governance Participation==
Matt's first [[ICANN Meetings|ICANN meeting]] was [[ICANN 50 - London|ICANN 50]] in London. He is interested in [[DNSSEC]] and [[New gTLD]]s.<ref name="icannwiki" />
Matt's first [[ICANN Meetings|ICANN meeting]] was [[ICANN 50 - London|ICANN 50]] in London. He is interested in [[DNSSEC]] and [[New gTLD]]s.<ref name="icannwiki" />