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| logo = RegisterFlyLogo.png
| keypeople = [[John Naruszewicz]] <br> [[Kevin Medina]]
'''RegisterFly''' was a domain name registrar. Its accreditation was terminated by [[ICANN]] in 2007 due to massive customer complaints and violations of provisions in the [[Registrar Accreditation Agreement [[RAA]](RAA). It was formerly operated by co-owners '''[[Kevin Medina''' ]] and '''[[John Naruszewicz''']].<ref>[ Kevin Stop the Nonsense Take the Logo Down and Give Us the Data,]</ref>
RegisterFly was originally doing business started as a reseller for [[eNom]], an ICANN accredited registrar. The company became an ICANN accredited registrar through a "back-door accreditation" after acquiring Top Class Names, a registrar accredited by ICANN in 2004. The new management changed the name of Top Class Names to RegisterFly and assumed the ICANN accreditation and role of its predecessor in 2006.<ref>[ ICANN Factsheet RegisterFly and Registrar]</ref> At the time of operation, the company was based in New Jersey. There were more than 2 million registered domain names owned by approximately 900,000 consumers under its management. Some of its registrants include included the government of Thailand, the Easter Seals charity and late pop star icon Michael Jackson.<ref>
[ Allegations Fly at Registerfly]</ref>
===Massive Customer Complaint===
ICANN started to received receive a multitude of complaints from users regarding RegisterFly' s poor service in 2005. Some of the customers Customers complaint include 's included the company's failure to respond to e-mails and support tickets, more than 30 minutes call hold time, domain name deletion, over charging of credit cards two times or more per transaction , and denial of customer access to all their registered domain names once the credit card companies reversed the overcharges. The company also withheld the authorization codes to prevent customers from transferring their domain names to other registrars. Seventy five thousand customers was reported to have reportedly lost their domain names. <ref>[ Brawling RegisterFly partners in fight to the death]</ref>
===Internal Conflict===
According to reports, the company started to crumble after the personal and professional relationship of RegisterFly co-owners [[Kevin Medina ]] and [[John Naruszewicz ]] went sour. The two men fought for control of the company in court. Naruszewicz accused Medina of corruption and took over the control of the company.According to him Medina stole money from the company since the middle of , beginning in mid-2006 ,to pay for two Cadillac Escalades, a penthouse apartment in Miami's South Beach, an escort service, and a liposuction. On the other hand, Medina accused Nariszewicz of using fraud to be able to take control of the company. <ref>[ Allegations Fly at Registerfly]</ref>
On In March , 2007, Medina was able to proved prove to the court that he is the only rightful owner of the company bec ause Naruszewicz never paid for his stock. New Jersey District Judge Peter Sheridan ordered Medina's reinstatement as CEO of RegisterFly.<ref>[ RegisterFly Class Action Lawsuit Background- page 2]</ref>
==ICANN's Actions Regarding Complaints==
===ICANN Investigated Investigates eNom/RegisterFly Regarding Complaints===On In January , 2006, ICANN's Chief Registrar Liaison [[Tim Cole]] contacted eNom twice regarding the huge volume of complaints against RegisterFly, which was still acting as a reseller. Cole forwarded the complaints to eNom and reminded the registrar that all domain names registered by RegisterFly under its accreditation is are its responsibility. Cole also warned eNom of its possible breach of its registrar accreditation aggreement due to complaints that RegisterFly was intentionally changing the [[Whois]] data with inaccurate information. eNom explained that RegisterFly intended to transfer all the domain names under its management to its own credentialsupervision. On In April , 2006, ICANN communicated with Kevin Medina regarding the continuous complaints that customers are were being locked out of their accounts and the disappearance of domain names.Kevin Medina explained to [[Mike Zupke]], ICANN's Registrar Liaiso Liaison Manager that the problems were cause by "growing pains. <ref>
[ Brawling RegisterFly partners in fight to the death]</ref>
===ICANN Requested Documentation and On-Site Audit===
ICANN stepped up its investigation and requested documentation from RegisterFly about a complaint that the Whois information of [[220 ]] domain names owned by a registrant was changed reflecting to reflect Kevin Medina as the registered domain owner after a heated argument with the company.Kevin Medina voluntarily provided incomplete records to ICANN and it , which required the internet governing body to pressure the registrar until all relevant information were was obtained. ICANN also announced that it will would conduct an on-site audit to obtain information regarding the issue on May 26, 2006. Medina and Glenn Stansbury, RegisterFly's vice president of operations , met with ICANN Staff regarding the complaints against the company to avoid the on-site audit. They admitted that the staffs staff of the company in the Risk/Fraud department were paid "strictly on commission" but they also promised to work hard in resolving to resolve the problems and to improve its customer service.<ref>
[ Notice of Breach of ICANN Registrar Accreditation agreement]</ref>
===ICANN Issued Notice of Breach===
On February 21, 2007, [[Kurt Pritz]], senior vice president if of ICANN issued the a notice of breach to RegisterFly. Obviously, the The company had failed to comply with the ICANN [[Registrar Accreditation Agreement ]] (RAA) after the flood of customer complaints against it. Pritz enumerated the provisions in the RAA which the company violated. Pritz and gave RegisterFly 15-days ultimatum to resolve its violations if not ICANN will terminate or face termination its accreditation.<ref>[ Notice of Breach of ICANN Registrar Accreditation Agreement]</ref> On March 2, 2007, ICANN through its legal counsel issued its second notice of breach to RegisterFly due to its failure in resolving to resolve its violations in the RAA and it threatened that company with lawsuit.<ref>
[ Stiffening at last, ICANN threatens Registerfly with legal action]</ref>
===ICANN Filed Lawsuit===
On March 29,2007, ICANN filed a lawsuit against RegisterFly and asked the court to compel the company to turnover all its registrants data, update it every 48 hours and allow the internet governing body to audit the books of the company.<ref>[ ICANN v. RegisterFly]</ref> On April 26, 2009, US Federal Court Judge Manuel J. Real ordered the immediate termination of RegisterFly's accreditation and directed RegisterFly to post the termination on its website with the text, ''"NOTICE TO CONSUMERS: ICANN HAS TERMINATED THIS COMPANY'S ACCREDITATION TO SERVE AS AN INTERNET DOMAIN NAME REGISTRAR. THIS COMPANY MAY NOT REGISTER DOMAIN NAMES.PLEASE SEE FOR FURTHER INFORMATION."'' Immediately after the court order, ICANN announced its invitation for all interested accredited registrars to submit their proposals to serve as transfer providers and temporarily hold the domain names so that registrants will be able to access their domain names and make the necessary transfers to any ICANN accredited registrar.<ref>[ Court Decision Allows Imminent Termination of RegisterFly | ICANN granted the right to act on transfers as soon as possible; plan in action]</ref>
==GoDaddy Took Over RegisterFly DataSteps In==On March 29, 2007, ICANN announced that [[GoDaddy]] will would take over the entire 850,000 domain names under RegisterFly's name portfolio. According to [[ICANN CEO]] and President [[Paul Twomey]], ICANN had been actively seeking proposals from registrars to provide bulk transfers for the of RegisterFly's records but it stopped the process because Godaddy's ''"agreement is a better solution for RegisterFly customers since it's a direct and automatic transfer to a competent and experienced customer service oriented organization."''
[ ICANN Welcomes Takeover of RegisterFly Data | Direct, automatic transfer of domain names imminent under business deal]</ref>
==Class Action Lawsuit==
On 23, March 2007, A class action lawsuit was filed against RegisterFly by Anne Martinez, a domain name registrant whose business and finances were affected by the fiasco. ICANN and Enom eNom were also included in the lawsuit. Ms. Martinez ,through the Dummit Law Firm , requested the court for a Temporary Restraining order (TRO) against RegisterFly. The court rejected Martinez request because ICANN was already granted with a TRO and had obtained all the necessary data to protect all RegisterFly customers including Martinez. After the court ruling, Martinez opened her case to the public to gain support from other customers affected by RegisterFly's mismanagement.<ref>[ ICANN sued by irate RegisterFly customer, as class action rumble begins]</ref> On February 6, 2009, a default judgement was granted by U.S. District Court Judge James Beaty of the Middle District of North Carolina in favor of Martinez. The judge ordered Hosting Services Group, Inc., Kevin Medina, Registerfly, Inc., and Unified Names, Inc. to pay trebled damages and attorney's fees.<ref>[ Anne Martinez v. RegisterFLy]</ref> <ref>[ RegisterFly Class Action Lawsuit Developments]</ref>

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