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| |email = matt[at]centralnic.com | | |email = matt[at]centralnic.com |
| |facebook = | | |facebook = |
− | |twitter = axmatt | + | |twitter = |
| |google = | | |google = |
− | |website = | + | |website =https://mcleary.eu |
| |linkedin = https://www.linkedin.com/in/mattmcleary | | |linkedin = https://www.linkedin.com/in/mattmcleary |
| |userbox = | | |userbox = |
| }} | | }} |
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− | '''Matt McLeary''' is the Group Support Lead at [[CentralNic]].<ref name="icannwiki">ICANNWiki - ICANN 50 Intake Form, June 2014</ref> | + | '''Matt McLeary''' is the Head of Customer Care at [[CentralNic]].<ref name="icannwiki">ICANNWiki - ICANN 50 Intake Form, June 2014</ref> |
| + | ==Career History== |
| + | As a seasoned professional with over 13 years of experience in the domain industry; Matt is responsible for overseeing customer care operations across all of CentralNic's global brands, which include CentralNic Reseller, CentralNic Registry, OnlyDomains, Instra, InternetBS, Moniker, TPPWholesale, Hexonet, and several others. |
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| + | Matt's dedication to delivering exceptional customer experiences has been instrumental in driving customer satisfaction, loyalty, and growth for the company. With a customer-centric approach and deep understanding of the domain industry, Matt has fostered strong relationships with clients, partners, and stakeholders. |
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| + | As the Head of Customer Care, Matt's primary responsibilities include developing and implementing strategies to improve the customer journey, managing a diverse and talented team of customer service, technical support, and customer success professionals, and ensuring the seamless integration of customer care across all CentralNic brands. |
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| + | Matt's focus on innovation and continuous improvement has led to the adoption of cutting-edge technologies, such as AI-powered customer service tools and advanced analytics, to enhance the efficiency and effectiveness of CentralNic's customer care services. |
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| + | Under Matt's leadership, CentralNic has consistently received high CSAT rating and Excellent TrustPilot averages across the CentralNic family of brands. |
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| + | ==ICANN and Internet Governance Participation== |
| Matt's first [[ICANN Meetings|ICANN meeting]] was [[ICANN 50 - London|ICANN 50]] in London. He is interested in [[DNSSEC]] and [[New gTLD]]s.<ref name="icannwiki" /> | | Matt's first [[ICANN Meetings|ICANN meeting]] was [[ICANN 50 - London|ICANN 50]] in London. He is interested in [[DNSSEC]] and [[New gTLD]]s.<ref name="icannwiki" /> |
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