Verisign

ICANNWiki Platinum Sponsor
Type:	Public
Industry:	Internet, Communications, Registry
Founded:	1995
Founder(s):	Jim Bidzos
Headquarters:	12061 Bluemont Way, Reston, VA 20190
Country:	USA
Employees:	1,009 worldwide
Revenue:	$772 million (2011 Naming Services Revenue)
Website:	Verisigninc.com
Twitter:	@VERISIGN
Key People
Jim Bidzos, Founder, Chairman, CEO Pat Kane, SVP and GM of Naming Services Keith Drazek, Director of Policy Shane Tews, Global Public Policy, Senior Washington Rep. Chuck Gomes, VP of Policy and Compliance Scott Schnell, SVP of Marketing George Kilguss III SVP and Chief Financial Officer. Sarah Langstone, Dir. of Product Management Joe Waldron, VP of Core Naming Services Dave Stewart, Sr. Mgr. For New Product Development

Verisign is an Internet infrastructure service provider. It is s based in Reston, VA and was founded in 1995. Verisign has offices in Virginia, California, Washington D.C., India, Brazil, China, Australia, Switzerland, and the UK.

Its registry services include operating the authoritative directory for the following TLDs:

• .com
• .net
• .cc
• .tv
• .name
• .jobs
• .edu
• .gov

Verisign runs 2 of the world's 13 root servers: a.root-servers.net and j.root-servers.net, which are considered national IT assets by the U.S. Federal government. Verisign's average daily Domain Name System (DNS) query load for the first quarter of 2012 was 66 billion, with a peak of 74 billion; this represents a daily average increase of 4 percent over the previous quarter, while the peak decreased 37 percent.

Verisign was also well-known for its authentication services, which included business authentication services such as implementing and operating secure networks, utilizing SSL protocol, encrypting transactions and communications, and user authentication services such as, identity protection , fraud detection, and public key infrastructure. Those services were sold to Symantec in 2010. Prior to selling those services, Verisign had 3,000,000 certificates in operation, making it the largest Certificate Authority behind the encryption and authentication on the Internet.

In October, 2011, Verisign's registry management for .com domains passed the 100 million mark. In quarter 1 2012, its figures showed that it held more than 50% of all registrations for all TLDs. By the end of quarter 2 of 2012, Verisign had 240 million domain names over all of the TLDs it operates, with .com and .net holding 49% of the TLD market share, a drop of 2% from quarter 1.

Products and Services

Verisign provides its services through two divisions, its Internet Services division and the Security Service Division. The Internet Services division includes Naming & Directory Services such as domain name registration for .com and .net, and DNS-related and RFID services.

In January, 2012, Verisign raised the wholesale prices of .com and .net registration by 7%, increasing the price from $7.34 to $7.85. Registrars generally passed the price increase on to customers, and some used it to raise their own prices beyond the 7% increase, with some increasing prices by 10 and 12 percent.

In its 2012 10-K report, Verisign identified ARI Registry Services, Neustar, Afilias, and Nominet as its primary competitors.

The following three services (Managed DNS, DDoS Protection, iDefense) are individuals services, but all available together as part of Verisign's "Uptime Bundle":

Managed DNS

Verisign's in-house DNS services are a globally deployed constellation of sites to offer a cloud-based DNS hosting service that enables organizations of all sizes with critical online systems to confidently move support for DNS resolution outside of their internal teams. Given Verisign's expertise and scale, their services reliably optimize availability and performance at what would be a fraction of the combined costs for system administrator time, patching, hardware purchase, deployment, maintenance, and bandwidth required to support DNS management internally. Using a secure Web-based portal, Verisign Managed DNS customers maintain secure, exclusive, and direct control over DNS data; including IP address, MX records, SOA values, aliases, PTR records, NS records, and text records. The portal also provides real-time record propagation, record-level control of time-to-live (TTL) settings, and zone file error-checking to reduce DNS outages from human error.

Verisign first launched managed DNS programs in 2003; however, in August, 2010, its services were relaunched with a focus on large organizations that depend on optimized and reliable DNS. When announcing their DNS service launch, it was noted by that their experience managing the large .com, .net, and other root zone files makes them a clear competitor in what was, at the time, a relatively small group of DNS service providers. Their DNS services are part of the larger package of iDefense and DDoS protection services.

Verisign is able to claim fast-action responses times given its globally deployed DNS servers, reliable content delivery networks, and directive location services. This means that an end-user is seeing faster loading times on a page. This is part of their Global Load Server Balancing (GLSB), which also enables automatic fail-over; in the event that a server goes down, clients will be redirected to an alternative server. Other features include split DNS so that you can maintain separate name spaces for internal and external clients.

Since March, 2011, Verisign's DNS services include full support for DNS Security Extensions (DNSSEC) compliance features and Geo Location capabilities. It facilitates the process of managing DNSSEC by signing all zone files in a customer's account, continually checking the status of DNSSEC keys to ensure they are valid, and automatically publishing new keys after the existing ones expire, which is considered the most challenging component of DNSSEC. The Geo Location capabilities allow customers to differentiate responses to DNS queries and optimize network performance, which in turn allows Verisign's customers to deliver location-specific content, offers, and advertisements more relevant to a potential customer.

Verisgn's DNS network has to have a capacity 100 times the peak it sees in a year.

DDoS Protection Services

Verisign's expertise with large-scale network infrastructure once again comes in to play with regards to its DDoS Protection Services, which use a proprietary filtering technology to stop distributed denial of service (DDoS) attacks in the cloud before they ever reach a customer’s network. The services are network and hardware agnostic, require no hardware installation, and are able to detect and filter malicious traffic away from enterprise websites.

Verisign's DDoS Protection Services began as an offering for large financial institutions, but in May, 2011, as the frequency of DDos attacks on the Internet increased, Verisign began to also target these same cloud-based services at small and midsize businesses as well. In addition to these proactive services, it also began offering reactive services that allow businesses, particularly small businesses, to call Verisign after an attack.

The need and attention to these services on the part of e-retailers increased after a the 2009 holiday shopping season saw major attacks taking down the sites for retailers such as Walmart, Amazon, Expedia, and the Gap.

iDefense Security Intelligence Services

Verisign iDefense Security Intelligence Services give customers access to current and actionable intelligence related to vulnerabilities, malicious code, and global threats. Verisign has an experienced multinational network of security experts acting as an extension of their customers' teams, giving them exclusive access to the most in-depth cyber threat intelligence available. This includes intelligence to avoid false alarms.

In February, 2010, Agiliance Inc., a leading, independent provider of Integrated Governance, Risk and Compliance (GRC) solutions, announced its threat and vulnerability automation solution would be integrated with iDefense Security Intelligence Services.

In 2012, Frost and Sullivan recognized Verisign's iDefense with the 2012 North American Frost & Sullivan Award for Product Differentiation; the decision was made based of its analysis of the vulnerability research market. Frost & Sullivan Research Analyst, Richard Martinez, noted that, "Verisign iDefense Security Intelligence Services provide around-the-clock access to relevant and actionable cyber intelligence, supporting decision-makers with threat awareness, vulnerability management and incident management resources." It was also noted that Verisign created the iDefense Vulnerability Contributor Program with hundreds of expert vulnerability researchers traveling around the globe to provide insight into cyber underground, undiscovered vulnerabilities and global threats in more than 20 languages.

Relationship with ICANN

Verisign existed before ICANN, and thus with the establishment of the Internet's oversight body, Verisign was in a place of sustained recognition as the registry of many of the Internet's most important TLDs. While it has given up some of its original TLD oversight, it continues to manage the Internet's most well-known extension, .com, and others.

Sponsorship

Verisign is consistently one of the largest sponsors of ICANN's meetings; they sponsored at the Platinum level or above for all 2011 meetings. Some commentators attributed the ability of ICANN to secure former U.S. President, Bill Clinton, to speak at ICANN 40 was the especially high level at which Verisign sponsored that meeting.

Site Finder Service

Verisign launched Site Finder service in September, 2003, which redirected endusers to its Site Finder search engine after the user attempted to access an unregistered address. ICANN published a report against this policy stating "Verisign violated architectural principles, codes of conduct and good practice," and ICANN declared Site Finder in violation of Verisign's contracts for running the master address lists for .com ICANN then asked Verisign to suspend its Site Finder service. In October, a hearing took place place in Washington, D.C. to review technical issues with the U.S. Department of Commerce, which authorizes Verisign to operate the DNS for .com and .net; VeriSign subsequently shut down the service.

In February, 2004, Verisign sued ICANN claiming it had unlawfully been prevented from adding new features to .com and .net.. In August, 2004, the claim was moved from federal to California state court. Eventually, in late 2005, Verisign and ICANN announced a proposed settlement introducing terms for new registry services in the .com registry. The documents of these agreements are publicly available at ICANN's official website and can be viewed here.

.com Renewals

The dropping of the aforemetioned litigation between Verisign and ICANN seems to have cleared the way for the renewal of the .com registry agreement from 2005 through 2012. The agreement and its appendices can be viewed via the ICANN site, here.

In August, 2012, 3 of ICANN's Constituencies (ALAC, GNSO Business Constituency, GNSO Intellectual Property Constituency) sent a letter to ICANN complaining that the organization held its renewal talks with Verisign behind closed doors and the result is that there are no Thick Whois requirements for the .com TLD.

.net Renewals

Also, in other domain name negotiations with ICANN, Verisign traded the .org TLD in return for continued rights over .com. In mid 2005, when Verisign's contract for operation with .net expired, Verisign and 5 other companies bid for it. Verisign was supported by renowned IT companies like Microsoft, IBM, Sun Microsystems, and MCI. On June 8, 2005, ICANN announced that Verisign had been approved to operate .net until 2011. These agreements have presumptive right of renewal clauses that encourage the registry operators to invest in critical Internet infrastructure. Verisign was subsequently approved to operate the .net registry through 2017.

New gTLDs

In December, 2011, weeks before the opening of ICANN's new gTLD program, the Chinese national registry, CNNIC, announced that it was applying for the IDN equivalents of .company, and .network. This move was seen as potentially problematic given Verisign's own plans to seek the IDN equivalents of their .com and .net TLDs; Verisign had previously said that they intended to apply for multiple transliterated versions of .com and .net. Verisign's Pat Kane later added, in January, 2012, that the company was planning on applying for "about 12" new gTLDs, and noted that most of these were going to be foreign language transliterations of .com. Expected languages included Japanese, Hangul, Chinese, Cyrillic, Arabic, and Hebrew. At that time it was also noted that Verisign had already been chosen to provide registry services for several .brand initiatives.

During its first quarter earnings report, on April 26, 2012, it was confirmed that Verisign would be applying for 14 new gTLDs, 12 of which are foreign language transliterations of .com and .net. They also announced that they had been contracted by 220 new gTLD applicants to provide technical backend services. They were the 4th most popular registry services provider, and had been contracted by a total of 12% of applicants.

In November, 2012, the three entities most responsible for the Internet's Root Zone, ICANN, NTIA, and Verisign, confirmed that they were prepared with enough resources to launch up to 100 new gTLDs per week.

Trademark Clearinghouse Model

In October, 2012 a coalition of the world's most prominent registries, Neustar, ARI Registry Services, Verisign and Demand Media jointly proposed two models for the mandatory new gTLD Sunrise period and Trademark Claims service involved in the Trademark Clearinghouse that differ from ICANN’s. To excerpt their letter:

"This proposed model simplifies the ICANN model by decreasing the coupling between the Trademark Clearinghouse (TMCH) and registries. The model is as follows:

1. The TMCH generates and maintains a global public-private key pair and provides the public key to the registrars and registries. This can be done simply by publishing the public key on the TMCH website. This website should be provided over HTTPs using a digital certificate from a reputable certificate authority. The DNS records associated with this website should be protected using DNSSEC. We believe that there are no issues with security of the public key and anyone in the world can have access to it.
2. Once the TMCH has authenticated the trademark information provided by the trademark holder, and validated the use requirements for eligibility to participate in sunrise, the TMCH signs the sunrise (trademark) data with its private key. The digitally signed information is referred to as the ‘Signed Mark Data’ (SMD) and is provided to the mark holder. Typically, this would be in the form of a file download from the TMCH website. The SMD includes all of the domain labels (domain names) possible to be used in registrations for the validated trademark (IDN variants excluded).
3. As each TLD begins its sunrise phase, the mark holder selects a registrar and provides the registrar with the SMD as part of an application for a name within the applicable sunrise period. The registrar (or its reseller) has the ability, if it chooses to, to validate the information using the TMCH public key and then forward the information to the registry to create the application.
4. The registry verifies the signature of the SMD with the public key and verifies that one of the labels within the SMD matches the domain label being registered. The registry may also then verify any other information in the SMD to ensure it is consistent with the registry’s sunrise eligibility policies. The application, or domain name, is then created.
5. At the closure of the sunrise round, the registry operator will then make allocations of domain names.
6. The registry notifies the TMCH of the registered domain names for the purpose of notifying mark holders about the fact that a name was registered that matches their mark as well as reporting purposes. These notices will be referred to as ‘Notification of Registered Name’ notices (NORN). We believe that a daily upload of registered names to the TMCH is sufficient for the purpose of generating NORN notices.

This solution also works for those that are conducting ‘first come – first served’ style sunrise processes."

Security Breach

As per routine for public companies, Verisign filed a quarterly 10-Q with the SEC in October, 2011. The form includes a section asking about any security issues that could compromise the company, and in this instance Verisign disclosed a 2010 hack into limited parts of their computers and servers. While the disclosure suddenly got a lot of attention months later, one commentator argued that it was merely a "minor network breach". Verisign has since reaffirmed that the DNS was not compromised.

Selling Authentication Services Business to Symantec

Verisign's previous logo, a check mark and the tag "VeriSign Secured" is one of the most trusted marks of secured website. Even though providing Internet security was an initial objective of the company, over time Verisign shifted its priority to website management and its domain registration business.

Verisign began by selling some of its services piecemeal. Finally, in May 2010, Verisign sold the entire division to Symantec for 1.28 million. Because of this deal, Symantec now has the right to VeriSign's authentication logo and the "VeriSign Secured" tag for SSL certification. Verisign's Security Services included managing services such as firewalls, intrusion detection and prevention, vulnerability protection, etc. It also provided global security consulting, email security, authentication and digital certificate/SSL validation, and Extended Validation (High Assurance) SSL Certificates.

BulkRegister Accusations

In May 2002, BulkRegister sued Verisign for domain slamming. BulkRegister claimed Verisign "engaged in unfair practices" with a recent marketing campaign that attempted to get domain owners to use Verisign to renew their existing policy. In 2003, Verisign was found not to have broken the law and as a result did not need to pay any fine. However, Verisign was barred from suggesting domain renewal or expiration prospects.

Waiting List Service (WLS)

On December 30, 2001, Verisign proposed the implementation of the Waiting List Service (WLS) to ICANN's DNSO. Based on its proposal, the WLS will provide registrants the opportunity to reserve their preferred domain names that are currently registered by other subscribers. Registrars will directly reserve and transact with Verisign to reserve the domain name under the WLS. A domain name will only be transferred to an individual who made the reservation if the original owner submitted a request to delete the domain name. Verisign proposed a $35 fee for the service.

Verisign revised its WLS proposals twice in response to public comments and discussions with registrars and other organizations, on January 28, 2002, and March 20, 2002, respectively. On August 23, 2002, ICANN approved the renegotiation of Verisign's .com and .net registry agreement to incorporate the proper amendments for the implementation of the WLS for 12-month trial periods despite objections. The final subscription fee was $24.

On January 26, 2004, ICANN General Counsel and Secretary John Jeffrey sent Verisign the Conclusion of the Negotiation regarding ICANN's conditions prior to the implementation of the WLS wherein a special provision stated that the amendments made to the .com and .net registry needed approval from U.S. Department of Commerce (DOC). The implementation of the WLS was delayed due to Verisign's failure to seek approval from the DOC and to make necessary changes to its .net registry agreement.

Verisign filed a legal case against ICANN on February 26, 2004. The company accused ICANN of seriously abusing its technical coordination function by requiring Verisign to stop its Site Finder Service to the .com and .net domain name space. The company also noted the delay of the implementation of the WLS and the inclusion of new procedures not required by the 2001 .com and .net registry agreements, such as the price reduction for the WLS service. According to Verisign, the conditions benefited the different ICANN constituencies but were unfavorable to the company. Furthermore, Verisign pointed out that ICANN denied the company the ability to profit by delaying the WLS while other companies were able to offer similar services to Internet users.

United States District Court Judge Howard Matz dismissed the lawsuit on August 26, 2004. According to the judge, Verisign failed to provide sufficient evidence to prove its anti-trust complaint against ICANN. Verisign, elevated the case to the Superior Court of California in Los Angeles. Verisign and ICANN settled the lawsuit on February 28, 2006. The settlement permanently killed the WLS.

Infrastructure Research Grant Program

The Infrastructure Research Program was launched by Verisign in 2010 as part of the 25th anniversary celebration of the .com TLD. The company awarded a total of $300,000 to four compelling infrastructure research projects. Each project were given $75,000 each and it was concluded in October, 2011. In January, 2012, the company announced that it will award two new $200,000 infrastructure research grants. The two research projects that will be chosen must be compelling and the topic must concentrate on internet access and infrastructural challenges faced by users worldwide particularly in developing countries. Experts in technology and policy development who have great contributions in the growth of the internet industry will judge research project proposals.

History

• 1995, RSA pioneered two-factor authentication and encryption and Verisign was founded as a 'spin-off' of the RSA security technology to act as a certificate authority.

• June, 1995, Verisign announced partnerships with Apple Computer Inc. and Netscape Communications Corp. to implement VeriSign's Digital IDs in their software products.

• August, 1995, Verisign appointed Stratton Sclavos President and CEO.

• January, 1996, Verisign introduced the first online digital certificate issue system at the RSA Data Security Conference in San Francisco. Verisign also announced an agreement with Terisa Systems to develop a new and complete Internet security solutions.

• January, 1996, Secure Email was launched. Verisign lunched Code Signing with Microsoft in March, 1996. In August, 1996, Microsoft and Verisign announced the availability of client authentication technology for Microsoft IE users by using Verisign Digital IDs.

• 1997, the First Internet Commerce Transactions Linking Europe, Asia, and the United States was conducted by Verifone and Verisign. The United States Department of Commerce approved VeriSign's plans to issue new Verisign Global Server IDs in June 1997, which allowed 128-bit encryption.

• 1997, VeriSign filed to raise $40 million for its public stock. On January 10, 1998, VeriSign went public.

• July, 1997, Verisign is acquired by SecureIT, a network security service company.

• October, 1998, Verisign released a fully integrated PKI platform, OnSite 4.0.

• November, 1998, Verisign offered Y2K testing certs for free.

• December, 1998, Verisign introduced digital certificate service for Wireless Application Protocol (WAP) servers and gateways.

• March, 2000, Verisign acquired Network Solutions for $21 billion USD, which was the largest Internet purchase to date.

• November, 2003, Verisign sold Network Solutions to Pivotal Private Equity for about $100 million.

• May, 2005, Verisign introduced a new 2048 bit VeriSign Class 3 Secure Server CA which was used to sign Secure Site Certificates obtained from their website for IIS web servers.

• November, 2005, Verisign sold their online payment service, used in conjunction with Paypal, to eBay for approximately $370 million.

• December, 2006, Verisign introduced Extended Validation SSL Certificates, standard practices for certificate validation and display approved by a group of leading SSL Certificate Authorities and browser vendors.

• November, 2007, Verisign announced plans to divest in its slower growing units and invest more in website naming and Internet security services. Projections suggested that these steps would cut Verisign's workforce in half.

• 2008, Verisign sold its global Digital Brand Management Services business for US$50 million to MelbourneIT.

• May, 2009, Stratton Sclavos stepped down from his positions as CEO of Verisign and William Roper Jr. was named to that position.. Later, Jim Bidzos, the founder of Verisign was appointed as the CEO and President.

• May, 2010, Verisign sold the entire Authentication Services division to Symantec for 1.28 million. Because of this deal, Symantec now has the right to Verisign's old logo and the "VeriSign Secured" tag for SSL certification.

• August, 2010, Verisign announced that it would move its headquarters from Mountain View, California to Reston, Virginia within the coming year. The move was explained given that 95% of the company's business is based on the East coast.

• July, 2011, Mark McLaughlin resigned from his position as CEO. He worked with Verisign since 2000, and had been CEO since 2009. Following Mr. McLaughlin's departure, Founder, Chairman, and former CEO Jim Bidzos resumed his duties as CEO. Another prominent executive, CFO Brian Robins, resigned in September, 2011. This happened as Verisign's stocks suffered and rumors of a buyout started circulating.

• October, 2011, Verisign submitted its plan for a new Verisign Anti-Abuse Domain Use Policy for approval by ICANN. The policy would allow Verisign to scan domains in the .com, .net, and .name namespaces for malware, as well as to create a suspension system for sites knowingly hosting malware. These scans would be conducted quarterly, and a registrar would be able to opt out. The policy would also allow Verisign to shut down websites at the request of law enforcement officials, and possibly for trademark interests. The policy was deemed controversial, with concern about government involvement in the Internet, as well as concern from domain registrars regarding the blurring of lines between registries and registrars. Two days after releasing the proposal, Verisign withdrew the request.

• It was announced after the 2011 ICANN Board approval of a new gTLD program that Verisign would pursue new IDN translations of it popular .com namespace.

• October, 2011, Verisign's registry management for .com domains passed the 100 million mark.

• In March 2012, ICANN renewed Verisign's contract to run the registry for the .com TLD.

Acquisitions

• 1999 - Verisign aquires Thawte Consulting and Signio.

• October, 2000 - Verisign aquires GreatDomains.com.

• December, 2001 - eNIC Corporation and the .cc registry.

• 2002 - HO Systems

• 2003 - Guardent

• 2004 - Unimobile and Jamba

• January, 2005 - Verisign buys wireless photo messaging firm LightSurf for about $270 million.

• May, 2005 - Verisign buys Lightbridge, an ecommerce company and also purchases R4 Global Solutions.

• July, 2005 - Verisign aquires security intelligence specialist iDefense for $40 Million.

• March, 2006 - Verisign anounced acquisition of Kontiki for $62 million.

• May, 2006 - Acquisition of GeoTrust Inc., for $125 million.

• November, 2006 - inCode Wireless.

• March, 2007 - Verisign aquires Network Solutions for approximately $21 billion in stock.

Top-Level Domain

Internationalized Domain Name